Ancestry.com

2.744 out of 5 stars
2.7
Average1,000 reviews

TrustScore

2.7
2.744 out of 5 stars
Average
5 out of 5 stars
278
4 out of 5 stars
66
3 out of 5 stars
141
2 out of 5 stars
152
1 out of 5 stars
363
1,000 reviews in total

Review summary

Ancestry.com has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Refund Policy is not Great

Review bombed, here is why. Originally I loved the service. However, I accidentally left a $70 subscription active. This...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Not worth the money

Thought the idea of this makes sense, once you actually start receiving information on your family tree it starts gettin...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Rip off.....keep asking for more money.

Rip off.....keep asking for more money.

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0
🔥 High engagement
POPULAR
3 out of 5 stars
3/5

Seemed like a canned analysis

Seemed like a canned analysis. Names popping up, however, are doors to be opened, questions to be answered. I have addi...Read more

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0
🔥 High engagement

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8 months ago
1 out of 5 stars

It’s very confusing

It’s very confusing. I wish it would’ve told me how is someone my cousin (by mother or father). I purchased this kit thinking that I’ll be able to narrow down who’s my father. I have my mom listed on my tree. But I’m trying to figure out which parent would she be listed as.

Helpful?
8 months ago
2 out of 5 stars

Way too long to receive

Way too long to receive. Feels like a marketing strategy to sell you on all kinds of things as an up charge. The basic information was helpful.

Helpful?
AIDA
AIDA
1 reviews
8 months ago
3 out of 5 stars

Too little information

Too little information, if you want more you have to keep paying for this and that. Considering that we sold you our blueprints and that you have control to resell it over and over, we should be able to see more information about our genes without breaking the bank.

Helpful?
Brenda Ganong
Brenda Ganong
1 reviews
8 months ago
1 out of 5 stars

Can’t open file

Can’t open file

Helpful?
Holly
Holly
1 reviews
8 months ago
3 out of 5 stars

For some reason my paternal side family…

For some reason my paternal side family said maternal, and maternal says paternal

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Gary Anderson
Gary Anderson
1 reviews
8 months ago
3 out of 5 stars

I bought the DNA test submitted it was…

I bought the DNA test submitted it was told my results were in, but when I go to Ancestry website it says I have not purchased it, don't know why

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Sheila Haley
Sheila Haley
1 reviews
8 months ago
1 out of 5 stars

I know my father served in the…

I know my father served in the military. I know the rough time frame of his service. But that's all I know, his name, that he served and has since passed. It's cruel that when I finally have a glimpse of hope to learn more of the man who helped to give me life, I'm stopped by ( if you want information, pay us) I understand that this is a business, but I don't believe there should be a charge for this. This feels wrong.

Helpful?
8 months ago
5 out of 5 stars

I really wish I had gotten more info I…

I really wish I had gotten more info I didn't have enough time to finish but it was awesome finding out some of my family history I wish I could of kept going

Helpful?
customer
customer
1 reviews
8 months ago
1 out of 5 stars

I don't think that is correct

I don't think that is correct. Needs to be redone. And no one that list can't be related to me. I was expecting a lot more information.

Helpful?
Steve G
Steve G
1 reviews
8 months ago
2 out of 5 stars

This was a very simple process

This was a very simple process. I was disappointed that the results showed only limited family relationships. I know of other direct relatives that have gone through DNA tests, yet none of them appeared in the results. Ancestry does not make it clear, in the beginning, what pool of available DNA data they are using.

Helpful?
Eugene Barner
Eugene Barner
1 reviews
8 months ago
1 out of 5 stars

I sent you people money to find out…

I sent you people money to find out about my family and I have not received a Damn thing from you and I still don't know shit about my family nor myself you took my $40.00 plus dollars and haven't mailed me a damn thing. What a waste of my money I will be sure to tell everyone I know not to fool with you guys 😡😡😡😡

Helpful?
8 months ago
2 out of 5 stars

We as expecting more

After sending my sample in 3 times I didn't see anything any different.

Helpful?
Lily
Lily
1 reviews
8 months ago
1 out of 5 stars

Too long to wait for results and then…

Too long to wait for results and then nothing specific to pinpoint the origin. Very broad spectrum of possibilities.

Helpful?
8 months ago
2 out of 5 stars

Be upfront regarding results.

Be upfront regarding results. I did not learn anything new. Include cities, especially in other countries

Helpful?
Michelle
Michelle
1 reviews
8 months ago
2 out of 5 stars

Not what I expected

Gives little information, if you want to find out more you have to pay

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Karry H
Karry H
1 reviews
8 months ago
4 out of 5 stars

It was quick and easy

It was quick and easy. The only thing I found disappointing is that my results only showed regions and no sub regions

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Susan
Susan
1 reviews
8 months ago
1 out of 5 stars

Too much money

Look at history and the genealogy of your family and you can tell where you came from not worth of the money

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James Sexton
James Sexton
1 reviews
8 months ago
4 out of 5 stars

Excellent

Excellent, learned a lot about my Family, I didn't know! My adventures have only started. I feel closer to my Family then ever before!

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Mary Klym
Mary Klym
1 reviews
8 months ago
4 out of 5 stars

I found out that my paternal…

I found out that my paternal grandfather's name was actually Albert Russell and I always thought it was Russell. I also found out that my friend from work is actually my 2nd cousin. I also found out where my freckles came from. Still researching my results.

Helpful?
Ernie Ernst
Ernie Ernst
1 reviews
8 months ago
5 out of 5 stars

My dad was in foster homes growing up…

My dad was in foster homes growing up so , I didn’t have a lot to go on about our heritage . Since using Ancestory .com I have discovered my heritage and family members wasn’t aware of . Thank you it has been a joy discovering my heritage

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