Ancestry.com
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DNA kit not arriving
I ordered a DNA kit but it never arrived I requested they send my replacement by expedited mail but because my original was not expedited they did not do this even although the first one was way overdue. Although, at first they said they would, when nothing happened I contacted them and they said that I had been misinformed and could not have expedited delivery so they just didn't do anything. I ordered the second one and 8 days later the original arrived but could not be used because it had been cancelled. at the time of writing the replacement is more than a week overdue. This company is more interested in their internal processes than serving their customers. I will be cancelling my subscription. I have received a reply to my original review that only says sorry but no change. As I said more interested in their systems than customer satisfaction. They wanted me to reach out because my replacement kit is also late but TBH I cannot envisage any changes to the service so will not do this. Instead I will just not renew my subscription.