Ancestry.com

2.744 out of 5 stars
2.7
Average1,000 reviews

TrustScore

2.7
2.744 out of 5 stars
Average
5 out of 5 stars
278
4 out of 5 stars
66
3 out of 5 stars
141
2 out of 5 stars
152
1 out of 5 stars
363
1,000 reviews in total

Review summary

Ancestry.com has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Refund Policy is not Great

Review bombed, here is why. Originally I loved the service. However, I accidentally left a $70 subscription active. This...Read more

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🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Not worth the money

Thought the idea of this makes sense, once you actually start receiving information on your family tree it starts gettin...Read more

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🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Rip off.....keep asking for more money.

Rip off.....keep asking for more money.

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0
🔥 High engagement
POPULAR
3 out of 5 stars
3/5

Seemed like a canned analysis

Seemed like a canned analysis. Names popping up, however, are doors to be opened, questions to be answered. I have addi...Read more

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0
🔥 High engagement

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Pete Sullivan
Pete Sullivan
1 reviews
8 months ago
3 out of 5 stars

Please open your wallet.

Well, just about everything (hint) that they offer you is an upgrade and not a cheap one at that. Even the basic subscription is hundreds of dollars a year. Want to see newspaper article hints they find you? Upgrade. Want to look at records from overseas they offer you? Upgrade. Many of the hints that are offered are MEH or superfluous information. Many are just not applicable to your people and you spend a lot of time telling them why they are wrong, but they still keep coming. I have enjoyed tracing out my family tree using their tools, but honestly, unless you are REALLY into genealogy or use this for a business I don't see how the $$$ makes sense.

Helpful?
Amy Arnold
Amy Arnold
1 reviews
8 months ago
5 out of 5 stars

Their history

Finding my family

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8 months ago
5 out of 5 stars

We love it the information that we got…

We love it the information that we got it really tell us more about what our family is more about and where we come from thank you so much for all this information. It really helps us to fight our family history.

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Nathan Rowe
Nathan Rowe
1 reviews
8 months ago
1 out of 5 stars

Paid membership is semi-annually and…

Paid membership is semi-annually and they do not provide refunds if you cancel it the month of renewal.

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Karen
Karen
1 reviews
8 months ago
1 out of 5 stars

No response, terrible service

We emailed you over a year ago to stop our membership and payments you acknowledged our email stating you would be in touch soon, still heard nothing! I have asked for a refund from this date as you failed to contact us to cancel! Terrible service!

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Josh Slater
Josh Slater
1 reviews
8 months ago
5 out of 5 stars

I loved that my results came in half…

I loved that my results came in half the time as expected. Love the map display. It's beautiful. I recommend this to all my friends

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8 months ago
3 out of 5 stars

They are too expensive plus you don't…

They are too expensive plus you don't get everything you used too ..and still charging the expensive price...

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8 months ago
4 out of 5 stars

Hoping to find other blood relatives is…

Hoping to find other blood relatives is pretty exciting. My parents did not provide any history at all.

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Jayme
Jayme
1 reviews
8 months ago
1 out of 5 stars

I thought I had canceled my account

I thought I had canceled my account. I did not receive a notification of the renewal. Woke up this morning to one account being emptied and another account accessed to pay for the renewal. My only income is Social Security. Due to this, no groceries or ability to pay bills for two weeks until I get my next check. I am borrowing cash from my neighbor to deposit in the bank so nothing bounces. I have searched and cannot find a cancel option on Ancestry.

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8 months ago
5 out of 5 stars

I have loved finding out 6 different…

I have loved finding out 6 different new origins that I never knew about. From journeys, to traits and matches it has been a fun experience.

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8 months ago
5 out of 5 stars

Needed to know where i came from since I was adopted.

Excellent!

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Nell Russell
Nell Russell
1 reviews
8 months ago
5 out of 5 stars

Nice to find out my exact DNA heritage

Nice to find out my exact DNA heritage. Thought I was more French. Didn't know I was predominantly English. My ethnicity explains some of my traits. It all was very interesting.

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Ashley Segura
Ashley Segura
1 reviews
8 months ago
5 out of 5 stars

It's great I enjoyed the app

It's great I enjoyed the app

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Jesse Aguilar
Jesse Aguilar
1 reviews
8 months ago
5 out of 5 stars

The facts...

My mom disagreed with my decision but after her familiar family she was convinced that the truth is here. You guys are allowing us to communicate about family past.

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Thomas Omlor
Thomas Omlor
1 reviews
8 months ago
1 out of 5 stars

Wrong information,can’t get my clothes…

Wrong information,can’t get my clothes matches.

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Tiffany Rouse
Tiffany Rouse
1 reviews
8 months ago
2 out of 5 stars

My results was great but i didnt get a…

My results was great but i didnt get a free trail period cause they said i had one but i didnt

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8 months ago
5 out of 5 stars

Thank you very much for giving me…

Thank you very much for giving me information about my families history

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Robert
Robert
1 reviews
8 months ago
3 out of 5 stars

Compared to MyHeritage the website and…

Compared to MyHeritage the website and app feels way outdated. Also after a more expensive dna test is seems you get less than MyHeritage offers. And what you have to pay for subscription is way overpriced.

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8 months ago
3 out of 5 stars

Disappointed. Why bother doing DNA testing if it's not 100 % reliable?

Well, I haven't received MY results yet. My daughter got hers, but they're inaccurate, so I'm a bit disappointed. I thought DNA was ALWAYS accurate...but someone there told me sometimes genetic markers get missed, since only half is passed down from each parent. My daughter is AT LEAST 1/8 Native American. U would think some sort of percentage would show up in her heritage, but NOTHING came up showing she's Native American. Wth??? There has to be *something*.

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