Ancestry.com has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
Review bombed, here is why. Originally I loved the service. However, I accidentally left a $70 subscription active. This...Read more
Thought the idea of this makes sense, once you actually start receiving information on your family tree it starts gettin...Read more
Rip off.....keep asking for more money.
Seemed like a canned analysis. Names popping up, however, are doors to be opened, questions to be answered. I have addi...Read more
I have always been curious where I came from, because the grandparents last name I always thought I was more Irish than any but thanks to ancestry.com I am European but more U than any other. Later in the future I will come back and go further into the ancestry trees but for now I'm very pleased to know who I am and where I came from.
Por suerte disponemos de "nuestros origenes" gracias a los archivos sacramentales diocesanos, pero ncestry ha añadido % de nuestro que desconociamos. Ha sido interesante. Por otra parte, no todos los ragos coinciden, sin embargo muchos de ellos están expresados en el ADN.
I am the family's researcher and in charge of connecting the past with the present. My family is always excited about what I find out next. It's like a big giant treasure hunt, and we all have fun!
47 years old and I literally found out that I had a dad out there. I did not know about and two brothers and a 92 year-old grandfather still living. I am so thankful for ancestry. It has really been a life-changing event for me.
Is very helpful I found a lot of member of my family that I didn't know thank you
You didn't tell anything I didn't already know ,You asked if my Grandmother's Mother was a Scott ,When she was a Clark and Married a Scott
Make easier to navigate and understand
Customer service is horrible they charged me double what they were supposed to and refused to refund.
The Helpful information.
Hi, I wanted to share some honest feedback. I’ve found that the results in the Journey section don’t seem to make much sense or feel relevant to my background. Additionally, in the Traits section, many of the insights don’t match my actual characteristics or experiences. I was really hoping for more accurate and personalized results. Also, I noticed that much of the content seems heavily focused on the U.S., which makes it feel less relatable for users from other parts of the world. Overall, I feel a bit disappointed with the experience, and I hope future updates can improve both the accuracy and global relevance of the results
Found out my dad isn’t my biological father. And figured out who the real one is.
Ancestry is not searching records in Italy So far all the input is coming from what I have entered, nothing is being added or updated from Ancestry
My DNA results confirmed that I have a half sister - this is a very positive result and we are getting to know each other. However, I was expecting to be matched to my full sister and Neice only to discover that, unless you use the same company, you will not be matched up! I feel strongly that all DNA companies should share data. My half sister would have matched up with my full sister's DNA years ago and would have been able to meet her Father before he passed away.
Your website is very hard to navigate.
It is fascinating. Thank you.
I cancelled my subscription 2 days before renewal and they still charged me! Edit: this was resolved and a refund issued. I changed my rating from 1 star. Thank you.
Ancestry.com is a blast. I am finding an interest in history that is addictive I can’t get enough of it. I gladly am going down the rabbit hole. I suggest getting your young kids involved to stimulate their interest. Enjoy the journey of our families.
First you said Jake Phelps was my nephew. He is my grandson. Not a good start. My father’s birth date and death date were incorrect. Not much faith in what you are doing. Wish I had never been gifted this fiasco!
I don't know I have got my results yet. Site is not very user friendly
I did not get anything out of this whole experience. I know as much as I did before and from what I can discern I can't even find where I came from without sending more money. All I need now is a refund!!!!
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