Ancestry.com

2.744 out of 5 stars
2.7
Average1,000 reviews

TrustScore

2.7
2.744 out of 5 stars
Average
5 out of 5 stars
278
4 out of 5 stars
66
3 out of 5 stars
141
2 out of 5 stars
152
1 out of 5 stars
363
1,000 reviews in total

Review summary

Ancestry.com has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Refund Policy is not Great

Review bombed, here is why. Originally I loved the service. However, I accidentally left a $70 subscription active. This...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Not worth the money

Thought the idea of this makes sense, once you actually start receiving information on your family tree it starts gettin...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Rip off.....keep asking for more money.

Rip off.....keep asking for more money.

0
0
🔥 High engagement
POPULAR
3 out of 5 stars
3/5

Seemed like a canned analysis

Seemed like a canned analysis. Names popping up, however, are doors to be opened, questions to be answered. I have addi...Read more

0
0
🔥 High engagement

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8 months ago
5 out of 5 stars

It was interesting and surprising…

It was interesting and surprising results on my DNA especially when I have 14% Sengal. Now I really want to explore my family tree

Helpful?
8 months ago
5 out of 5 stars

Thank you ancestry

Thank you ancestry, I found my biological family I have been searching for. It was a bitter sweet moment.

Helpful?
8 months ago
1 out of 5 stars

Bs DNA test

Really wanted to know more about my father's biological family and all you could muster up was 2nd cousins twice removed. SO DISAPPOINTED......

Helpful?
Debby Good
Debby Good
1 reviews
8 months ago
5 out of 5 stars

I love history

I love history, and I have always wanted to know my own ancestry and finally submitted my DNA sample. I knew I had England & Germany ancestry, but was I ever surprised to see I have Scotland, Swedish & Ireland ancestry. I'm always interested in Viking culture and history, would be so cool to see if I have Viking ancestry. It shouldn't surprise especially since my siblings and I are really light skinned and have red highlights in our hair

Helpful?
8 months ago
1 out of 5 stars

Not happy with how you placed my…

Not happy with how you placed my maternal grandfather and grandmother down as my father's Father and mother.

Helpful?
DC
DC
1 reviews
8 months ago
5 out of 5 stars

Excellent info re:both parents and…

Excellent info re:both parents and places of origin. For me it makes perfect based on my oral family history

Helpful?
8 months ago
5 out of 5 stars

Desperté del coma inducido por…

Desperté del coma inducido por traumatismo craneal cebero, y he usado el servicio de ancestry con la grata sorpresa de encontrar parientes que alguna vez escuché mencionar mi mail: globalconections360@gmail mi celular mx+52 6632931366 contare mi historia y seré famoso, Gracias

Helpful?
8 months ago
5 out of 5 stars

The experience was fascinating!

The experience was fascinating!! Just knowing what percentage of my genetic makeup came from where, was strangely gratifying! The information that you provided about the different cultures in my genetic makeup was also a nice touch. I am completely satisfied with the outcome, and will recommend your services to my friends. Keep up the good work!

Helpful?
George Boyd
George Boyd
1 reviews
8 months ago
5 out of 5 stars

I'm locating relative that came from

I'm locating relative that came from. My biological parents.

Helpful?
Mark Rohm
Mark Rohm
1 reviews
8 months ago
1 out of 5 stars

Paid my money to get results and now…

Paid my money to get results and now have to pay for a subscription to see them?!?! Confusing as hell!!

Helpful?
8 months ago
3 out of 5 stars

The subscription you get when you buy…

The subscription you get when you buy the kit is very misleading. The subscription starts when you buy the kit and it takes 6-8 weeks to get your results so you only have 1 month with the subscription. We gifted the kit and my dad didn’t do it right away due to being sick so that took off time as well, now that we have the results we have to buy a new subscription to get the details we originally bought it for.

Helpful?
8 months ago
2 out of 5 stars

I'm a bit underwhelmed about this

I'm a bit underwhelmed about this, and the extra costs, while understandable, are tedious

Helpful?
8 months ago
1 out of 5 stars

I like that it shows results however…

I like that it shows results however nothing is put together in a coherent manner

Helpful?
Rob Cornejo
Rob Cornejo
1 reviews
8 months ago
5 out of 5 stars

I received a lot of updates and…

I received a lot of updates and different offers and the results were very interesting.

Helpful?
8 months ago
5 out of 5 stars

Ancestry opened up doors to people and…

Ancestry opened up doors to people and stories I thought were long inaccessible. It has been a fun and fascinating journey so far!

Helpful?
Donna k.
Donna k.
1 reviews
8 months ago
5 out of 5 stars

It's great to know where my DNA…

It's great to know where my DNA originated from. Thank you

Helpful?
Thomas Fisher
Thomas Fisher
1 reviews
8 months ago
5 out of 5 stars

Just getting started i am excited about…the results of who i am.

Just getting started i am excited about where the Journey will take me.

Helpful?
8 months ago
5 out of 5 stars

Great to know my ancestry and cultural…

Great to know my ancestry and cultural makeup

Helpful?
8 months ago
4 out of 5 stars

Results that there results would be more results

Thought that there would be more results

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Frances
Frances
1 reviews
8 months ago
2 out of 5 stars

Trying to access my DNA results…

I downloaded my DNA results but cannot open them. I am finding ancestry difficult to work with.

Helpful?

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