Ancestry.com has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
Review bombed, here is why. Originally I loved the service. However, I accidentally left a $70 subscription active. This...Read more
Thought the idea of this makes sense, once you actually start receiving information on your family tree it starts gettin...Read more
Rip off.....keep asking for more money.
Seemed like a canned analysis. Names popping up, however, are doors to be opened, questions to be answered. I have addi...Read more
What I didn't like is that I didn't find out who was my real father and that to go any farther I have to keep paying more money that I don't have because I'm on a fixed income I thought you would print it out and send me all the information you have gathered but that's not the case
Although it was great to get my d. NA results, but it's helps a lot, but to connect to everyone's family tree. Even if the tree is public, you still have to pay, which makes the experience unpleasant. I understand having to pay for some services. But yeah, it just makes the experience really bad.
Still waiting for my DNA results and you want more money.
I never received my Kit from Ancestry it’s been over a month now
Was surprised but glad to know where my Ancestors came from.
My Email and ancestry websites keep failing me, and I can’t proceed. July 26Please just send me a physical copy of my results. This continues to be very frustrating!!!!!!
It either does not tell you or I missed the part that said...if you want to know about your history....pay us!!!!.
Price and search are not reliable First and most importantly the price keeps going up and I've been a member over 20 years, 40 years doing my genealogy. $59.99 for all access. 2nd the searches keep crashing and says it can't be found, yet in the main screen it says its there. This happens almost every day. I got tired of emailing and calling support for the quick fix, or its under maintenance. For the money paid, it should never have a problem. 3rd, you don't get an American representative, you get a foreign country. Customer support should be based on the customer's locality. I don't feel an international rep speaks to me in my best interest. They have a set response for everything and it doesn't answer my questions. When I talked to a US rep, they solve the problem immediately - that's been years since.
To be honest, I thought I would get more accurate information. The 'traits' were very vague. Most of them were somewhat accurate but to what degree? And the regions were also semi accurate. I really thought the information would be more accurate than it was.
When I finally got my DNA results they weren’t even accessible. I followed the instructions and got the app. I then created an account after I tried to sign in on my existing link and it failed. It then prevented me from accessing the data that I had already entered previously. I finally got into some of my information and it is limited unless you pay substantially more. Way too complex in my opinion. Good luck🍀
makes me proud of my ancestors, by pooling my ancestry on this place I might be able to find unknown family members.
My sister sent me a link to join Ancestry for 3 months with a DNA test. I had been using a competitor's but only once in a while because I wanted to do this when I retire at the end of the year. The first thing I want to say is DON'T BUY THEIR $20 PRIORITY PROCESSING. It is the biggest rip-off. I wanted to test it, as a test and to get my results more quickly so we could compare. I sent mine out 3 days after she did and got it back about 10 days after she did, and that was paying the extra $20. That is very disappointing from a big company like this. The second is, it just doesn't have the same quality of finds and much less finds than My Heritage. One more thing, and that is to not waste your money on the traits part. It is more than 50% incorrect and yes, it does have a "maybe" involved but it's way, way off.
The information was accurate and interesting to read
Disappointed. No information that I did not already have. No native American connection shown. I can trace it back to Creek Indians with paper trail.
This review is premature. I haven't received my DNA results.
I feel that you only tease us with minimal information and adding cost to go further is not fair. And when I tried to pull up the other pages they said it was not available right now. What the hell?
Price is too high. We seniors should have a discount. If we drop the membership and re sign up to get a better price we lose all we have stored.Also too high to go up a notch.
I had the same test 5 years ago through ancestry and got vey different results. For example, previous test showed “Germanic Europe as 3% and the new test shows 41%? Which is correct? Same DNA.
Takes too long. Too many emails about how much more money you want over your subscriptions. Should have just given my DNA. Even when said it was ready it wasn’t. Just another ploy to try to make me pay more.
Pretty much make you do the work with “hints.” I didn’t pay to do the work.
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