Ancestry.com

2.744 out of 5 stars
2.7
Average1,000 reviews

TrustScore

2.7
2.744 out of 5 stars
Average
5 out of 5 stars
278
4 out of 5 stars
66
3 out of 5 stars
141
2 out of 5 stars
152
1 out of 5 stars
363
1,000 reviews in total

Review summary

Ancestry.com has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Refund Policy is not Great

Review bombed, here is why. Originally I loved the service. However, I accidentally left a $70 subscription active. This...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Not worth the money

Thought the idea of this makes sense, once you actually start receiving information on your family tree it starts gettin...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Rip off.....keep asking for more money.

Rip off.....keep asking for more money.

0
0
🔥 High engagement
POPULAR
3 out of 5 stars
3/5

Seemed like a canned analysis

Seemed like a canned analysis. Names popping up, however, are doors to be opened, questions to be answered. I have addi...Read more

0
0
🔥 High engagement

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4 months ago
4 out of 5 stars

Traits

Learned my background

Helpful?
4 months ago
1 out of 5 stars

I sent in my pkg

I sent in my pkg. months ago and I have yet to get a final report, but yet my account is charged fees the last couple of months!!! I keep getting hints and I do not know all of my family and that was the purpose of going to Ancestry. I have yet to receive a package with results and I am very disappointed and unsatisfied! If I knew my family I wouldn’t have to deal with Ancestry.

Helpful?
Danni
Danni
1 reviews
4 months ago
2 out of 5 stars

Wasn't as detailed as I had hoped

Wasn't as detailed as I had hoped. I saw some people's results that told them down to the exact location but mine was kind of just a general area/estimate.

Helpful?
Erick
Erick
1 reviews
4 months ago
5 out of 5 stars

This was amazing

This was amazing. Knowing the different people that I’m associated with was a real eye opener and a great learning experience.

Helpful?
Elijah Lorono
Elijah Lorono
1 reviews
4 months ago
1 out of 5 stars

Fake results

Fake results! I got a blood test and it was completely different than what ancestry listed.

Helpful?
4 months ago
2 out of 5 stars

So confused as to what I am suppose to…

So confused as to what I am suppose to do next? Every click is blocked until I open my wallet.....more ....more....¯⁠\⁠_⁠(⁠ツ⁠)⁠_⁠/⁠¯

Helpful?
4 months ago
4 out of 5 stars

Muy buena información para saber el más…

Muy buena información para saber el más probable origen de mis antepasados. No he estudiado ni resuelto la información relativa a mis antepasados, tengo poca información fidedigna. Lo estudiaré e investigaré sobre ellos y cuando crea tener buena información, se las envio. Gracias

Helpful?
4 months ago
2 out of 5 stars

Very disappointed

Very disappointed, still don't know who my father is and they have my mother listed wrong.waste of time and dna

Helpful?
4 months ago
1 out of 5 stars

Sent off DNA swab

Sent off DNA swab, results were utterly useless, told me our traits, could not of been more inaccurate, waste of money

Helpful?
Yolanda Smith
Yolanda Smith
1 reviews
4 months ago
1 out of 5 stars

I can't even access my DNA

I can't even access my DNA. This site is confusing

Helpful?
patti bearman
patti bearman
1 reviews
4 months ago
1 out of 5 stars

Waste of time

No, the site is difficult to manage. Hard to figure out how to link people and trees. Almost everything has to be paid for by a very expensive subscription. Waste of time without it.

Helpful?
4 months ago
4 out of 5 stars

Hard to understand

Hard to understand

Helpful?
Charles R
Charles R
1 reviews
4 months ago
1 out of 5 stars

I never received my results

I never received my results. What I have received was emails asking me to order kits for others in addition to dozens and dozens of emails from Ancestry.

Helpful?
4 months ago
5 out of 5 stars

Glad that I know abt relatives

Glad that I know abt relatives

Helpful?
Landis
Landis
1 reviews
4 months ago
1 out of 5 stars

Not worth it

Very little information received and I was bombarded almost daily by solicitations to spend more money for a membership to get more detailed information. I already have a detailed family history book that was compiled “old school” by research into historic records.

Helpful?
Gene
Gene
1 reviews
4 months ago
2 out of 5 stars

The Ancestry program changes deceased…

The Ancestry program changes deceased people to living even after SAVED is pressed. That's bad. That's a bad program. I can not trust Ancestry to SAVE my inputs.

Helpful?
4 months ago
5 out of 5 stars

Learning my history

Learning my history

Helpful?
Verna
Verna
1 reviews
4 months ago
3 out of 5 stars

Knowledge, Skills and Abilities

Since 2016 I have worked with Ancestry.com at the library and at home using my subscription with Ancestry. It seems like the information is changing as I become more skillful at my searches. Some information is lost and I could never find it again such as the name of a slave ship. If I had to start over again, I would focus on one side of my family which was my original desire. I have printed pages of stuff and need a system for filing the results of my memory and not have to depend on my faulty memory.

Helpful?
Michelle Day
Michelle Day
1 reviews
4 months ago
4 out of 5 stars

links to the past

it linked me to unknown relatives in my mother's family and soon hopefully it will be able to clear up some hidden truths within my family

Helpful?
Peggy Morris
Peggy Morris
1 reviews
4 months ago
2 out of 5 stars

It’s a shame that you have to keep…

It’s a shame that you have to keep adding subscriptions to your account to get specific information… It should be a one time fee and that should be enough…

Helpful?

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