Any problem is sent to a phone bank…
Update 8/5/2025. After sending emails to whatever corporate mailbox I could find, I received a response. The email included the section in the agreement whereby the cancellation policy was outlined. As a courtesy, they refunded my fees. 08/01/2025 Any problem is sent to a phone bank outside the USA. There are no phone numbers in the US a subscriber can call and there is no email to connect with Ancestry. Today, their call bank did not resolve my problem. Mid June I cancelled my subscription. I called upon seeing a charge on my credit card statement showing a charge of $42.55. I told him I had canceled it and wanted a refund for the charge that appeared on my card. He stated I may have cancelled the subscription and he believed I did and he would help me, no worries, to cancel the subscription and check on a refund. He canceled the subscription and sent an email confirming the cancellation. Then he put me on hold saying, no worries, let me ask about the refund. He returned and said policy does not allow for a refund and I had until 8/28/2025 to use the service. I told him the reason I had cancelled was because I did not have time to work on the tree but I anticipated returning when the time allowed. And I wanted a refund. He said he could not. I asked for him to send me and email explaining why I could not get a refund. He said he would do that after our phone call. I insisted he prepare the email and send it to me while we were on the phone. He put me on hold, came back and said he prepared the email and it would take 24 hours to receive. I told him I never heard of such a delay in sending an email since I had just received one showing the cancellation. I firmly believe he lied to me.