Ancestry.com

2.744 out of 5 stars
2.7
Average1,000 reviews

TrustScore

2.7
2.744 out of 5 stars
Average
5 out of 5 stars
278
4 out of 5 stars
66
3 out of 5 stars
141
2 out of 5 stars
152
1 out of 5 stars
363
1,000 reviews in total

Review summary

Ancestry.com has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Refund Policy is not Great

Review bombed, here is why. Originally I loved the service. However, I accidentally left a $70 subscription active. This...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Not worth the money

Thought the idea of this makes sense, once you actually start receiving information on your family tree it starts gettin...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Rip off.....keep asking for more money.

Rip off.....keep asking for more money.

0
0
🔥 High engagement
POPULAR
3 out of 5 stars
3/5

Seemed like a canned analysis

Seemed like a canned analysis. Names popping up, however, are doors to be opened, questions to be answered. I have addi...Read more

0
0
🔥 High engagement

Want your best reviews featured?

Premium pins get 30× more visibility and boost customer trust

Filter by rating:
customer
customer
1 reviews
4 months ago
2 out of 5 stars

I thought more info would have been…

I thought more info would have been provided - France - which I already surmised???

Helpful?
P Wentz
P Wentz
1 reviews
4 months ago
2 out of 5 stars

This Used to be the Best Paid Ancestry Site

This used to be the best paid ancestry site but they are going downhill fast. They need to stop making updates to the site. They need to come up with a checklist when making changes to verify they didn't break anything. They then need to sit their developers down and make them create their own trees and see how mangled the information now is and start fixing all the problems. In the past it used to link a lot of people on a given record. Now on most records it doesn't even link the parents when they are clearly listed in the preview. Hyperlinks are now embedded in the titles of records and the actual link section. Recently they broke that as the link section no longer displays the hyperlink correctly. Importing information from there sister site newspapers.com is now broken and not importing information they way it used to a few weeks ago. That has always been kind of a pain and now it is much worse. The list goes on and on. For the high price of their service they need to start doing a lot better.

Helpful?
4 months ago
1 out of 5 stars

overall not worth your money.

I enjoy the tree making however it is proving an expensive hobby, once the introductory deal is over I will not continue my subscription. Also, I ordered the DNA test and am really disappointed. It doesn't make any sense to me and when I contacted for help I was given a wordy answer abotu DNA being complex. I was actually told to get a sample of DNA from my parents to confirm more of my heritage. Unfortunately they have both passed away and the ancestry website actually states that they don't need DNA from others to find your origins. The vague journeys also don't make any sense so overall not worth your money.

Helpful?
4 months ago
3 out of 5 stars

So far

So far. What I am looking for is a way to connect with anyone of same family. Unfortunately I never knew my father, his name, or what he looks like. That is my hope in connecting to Ancestry. My origin does match up with what little my mother told me.

Helpful?
4 months ago
5 out of 5 stars

Mis orígenes

Saber mis orígenes es muy importante para mí.

Helpful?
4 months ago
5 out of 5 stars

I am very much eager to learn of my…

I am very much eager to learn of my past and presence relatives. Glad ancestry is available to assist in the search.

Helpful?
4 months ago
2 out of 5 stars

DNA results are a FARCE!

This time my Ethnicity results with my blood line last name Donnelly did NOT come back with ANY Irish ancestry, although my paternal side is from Cavan, Ireland. When I had my DNA done back in 2016, with my biological father's adopted name McWhorter, no blood line to us, my Ethnicity results were 17% Irish. My DNA DID NOT CHANGE, JUST MY LAST NAME! So I think your DNA is a FARCE!

Helpful?
Eduard H
Eduard H
1 reviews
4 months ago
1 out of 5 stars

Das darf doch gar nicht wahr sein ...

Das Ergebnis meiner Analyse war so vage, dass ich absolut nichts damit anfangen konnte. Heute, 3 Jahre später, erhalte ich die Anfrage einer Dame, dass sie mit mir im 3. Grad verwandt sei. Um ihre Daten ansehen zu können, will Ancestry mindestens ein Monatsabo zu EUR 22,99, oder ein Halbjahresabo zu EUR 59,-. Das darf doch gar nicht wahr sein. Ich bezweifle, dass die Anfrage seriös ist - und Ancestrys Leistung ebenfalls.

Helpful?
4 months ago
5 out of 5 stars

My Outstanding Experience with Ancestry.com: A Must-Have for Family History Enthusiasts

I cannot recommend Ancestry.com enough for anyone looking to delve into their family history. My journey with them has been nothing short of exceptional, particularly due to their incredible DNA testing service, the remarkable ease of use of their website and app, and the impressive accuracy of their findings. The DNA testing service was a revelation. From the moment the kit arrived, the instructions were clear and straightforward, making the sample collection process incredibly simple. The anticipation of the results was exciting, and Ancestry.com kept me informed every step of the way, providing updates on my sample's progress. When the results came in, I was genuinely captivated. The ethnicity estimate was detailed and insightful, offering a fascinating breakdown of my ancestral origins, even highlighting specific regions I had never considered. What truly blew me away, however, was the DNA matching feature. Connecting with previously unknown relatives, some quite close, has been an incredibly moving and enriching experience, opening up entirely new avenues for family research and connection. Beyond the DNA, the ease of use of Ancestry.com's website and app is truly commendable. The interface is intuitive and well-designed, making navigation a breeze. Whether I'm on my computer or using the mobile app, I can effortlessly search through records, explore my family tree, and manage my DNA results. The "hints" system is particularly helpful, guiding me to potential new ancestors and records with remarkable precision. Everything is laid out logically, allowing me to focus on discovery rather than struggling with technicalities. Finally, the accuracy of Ancestry.com's information has consistently impressed me. The DNA results, while estimates, have aligned remarkably well with known family history, and the continuous updates to their reference panels only improve the precision. When building my family tree, the historical records they provide are often well-sourced and highly reliable, giving me confidence in the connections I make. It's clear that Ancestry.com invests heavily in maintaining a vast and accurate database, which is invaluable for any serious genealogist or curious individual. In summary, Ancestry.com has provided an outstanding platform for exploring my heritage. The seamless DNA testing, user-friendly interface, and the high degree of accuracy in their data make it an indispensable tool. If you're considering a deep dive into your family's past, Ancestry.com is undoubtedly the best place to start.

Helpful?
5 months ago
5 out of 5 stars

I love everything about the Ancestry…

I love everything about the Ancestry wow so many things that I learned about myself

Helpful?
CARLTON
CARLTON
1 reviews
5 months ago
5 out of 5 stars

This is an excellent way to locate your…

This is an excellent way to locate your family tree. Please keep up the great work. You deserve two thumbs up.

Helpful?
The Wolf King
The Wolf King
1 reviews
5 months ago
4 out of 5 stars

One thing they have is good service

One thing they have is good customer service, they went above and beyond to help me.

Helpful?
Randy Barger
Randy Barger
1 reviews
5 months ago
5 out of 5 stars

Learning a lot about my family

Learning a lot about my family

Helpful?
5 months ago
5 out of 5 stars

My Family research.

I enjoy finding out about my Ancestors,and about my Family history and where we came from.My plan next to get a DNA test on my Mother.To learn more on the Tigney side of Family. Thank so much. , Rosa Underwood

Helpful?
Angela White
Angela White
1 reviews
5 months ago
5 out of 5 stars

Superb service

Very easy, kept you updated on process. Very pleased with this company

Helpful?
Josè Vargas
Josè Vargas
1 reviews
5 months ago
5 out of 5 stars

Excelente experiencia e interesante

Excelente experiencia e interesante

Helpful?
Rachael Grant
Rachael Grant
1 reviews
5 months ago
3 out of 5 stars

Getting results took over 2 months and…

Getting results took over 2 months and lots of the features are expensive if you want to view them, especially for ongoing fees. The DNA segment was cool and I'd do it again, I just was shocked at how long it took, even after paying to have the DNA fast tracked.

Helpful?
Mary Morris
Mary Morris
1 reviews
5 months ago
3 out of 5 stars

DNA Information Disappointing

First, my first DNA test sample had been lost, either from U.S. Postal Service or by Ancestry.com. Secondly, my test results still took a very long time to analyze. Afterwards, the results provided less information than I expected, but was given the option to purchase additional access to ancestral records. I could match much of this same family information with the actual family records I had in my possession. Overall the results were disappointing.

Helpful?
5 months ago
4 out of 5 stars

AI matching and sifting through trees is needed

What would really make the DNA match helpful is an AI program to filter through matching family trees for repeating surnames. That would be really helpful. As it is now it's slow and cumbersome if you have family surnames that are not common.

Helpful?
John Boon
John Boon
1 reviews
5 months ago
1 out of 5 stars

Ancestry DNA link doesn’t work - disappointing …

I was sent an email stating my results were available. I used the link but it didn’t work I’ve emailed Ancsstry but no response yet to sort it out. Very disappointing.

Helpful?

The CrowdTrust Experience

Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.

About Ancestry.com

No description available for this company yet.

Company information

Unclaimed profile

This profile hasn't been claimed by the business owner.

Our guarantee

We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.