Ancestry.com

2.744 out of 5 stars
2.7
Average1,000 reviews

TrustScore

2.7
2.744 out of 5 stars
Average
5 out of 5 stars
278
4 out of 5 stars
66
3 out of 5 stars
141
2 out of 5 stars
152
1 out of 5 stars
363
1,000 reviews in total

Review summary

Ancestry.com has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Refund Policy is not Great

Review bombed, here is why. Originally I loved the service. However, I accidentally left a $70 subscription active. This...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Not worth the money

Thought the idea of this makes sense, once you actually start receiving information on your family tree it starts gettin...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Rip off.....keep asking for more money.

Rip off.....keep asking for more money.

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0
🔥 High engagement
POPULAR
3 out of 5 stars
3/5

Seemed like a canned analysis

Seemed like a canned analysis. Names popping up, however, are doors to be opened, questions to be answered. I have addi...Read more

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0
🔥 High engagement

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Kody Kallas
Kody Kallas
1 reviews
4 months ago
2 out of 5 stars

No results, seems like a scam!!…

Sent in saliva sample and eventually got an email saying the results are in and the link sent me to my account with no results. Seems like a scam!!

Helpful?
Ahmed Saad
Ahmed Saad
1 reviews
4 months ago
5 out of 5 stars

Very accurate and good experience

Very accurate and good experience

Helpful?
4 months ago
4 out of 5 stars

Interesting and I concur with a lot of…

Interesting and I concur with a lot of the origin information. I'm particularly interested in my Spanish ancestry as the family was traced backed to Caceres, Spain and the Trujillo Castille (used in Game Of Thrones, Season 7). However; Traits are suspicious as to my artistic endeavors are many and long-term: mastering percussion, drawing, acrylic painting of landscapes, cartooning, and creative writing to the point of teachers and college instructors directing me to pursue a career in writing. Not Creative or Artistic. Hmmm? 🤔

Helpful?
Harold Adams
Harold Adams
1 reviews
4 months ago
1 out of 5 stars

my access is denied into my own…

my access is denied into my own results. a lot of money wasted for nothing.

Helpful?
4 months ago
1 out of 5 stars

Not enough information without paying…

Not enough information without paying for each result

Helpful?
TB
TB
1 reviews
4 months ago
1 out of 5 stars

Very little available for free

Very little available for free, and monthly subscription price for basic plan increased from $16.50 to $21.99 after ending trial period. Even with that, many services were unavailable without paying an even higher monthly fee. At a minimum, consistent pricing would be nice.

Helpful?
4 months ago
5 out of 5 stars

Quick turnaround time with results

Quick turnaround time with results. Not liking extra charges for researching additional information.

Helpful?
4 months ago
5 out of 5 stars

The first test was unsuccessful and…

The first test was unsuccessful and AncestryDNA was kind enough to send a replacement test. This test was done with successful results. Thankyou

Helpful?
4 months ago
1 out of 5 stars

I am very disappointed

I am very disappointed. I've got information I knew myself before. Nothing new.

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Karen Swayze
Karen Swayze
1 reviews
4 months ago
1 out of 5 stars

It was a complete bust

It was a complete bust. I was sent a message stating that my information was available for viewing and given a hot link, which I used. I hit the button to proceed and was denied entry to the site. No information as to what was wrong was provided.

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Teresa Weeks
Teresa Weeks
1 reviews
4 months ago
5 out of 5 stars

Happy

As quick as I got my dna results I found my adopted sister in a matter of days and now I found out I have a brother too WOW! I did have a search angel with 20 yrs of experience helping me to make sure they were a brother and sister. I could not b more thrilled. Thank u Ancestry

Helpful?
Cara Goldberg
Cara Goldberg
1 reviews
4 months ago
1 out of 5 stars

Impossible

Now I need a private detective to find my birth family 🙄

Helpful?
Drea L.
Drea L.
1 reviews
4 months ago
4 out of 5 stars

Wait time for DNA results felt a tad…

Wait time for DNA results felt a tad long but genuinely enjoyed the process and finding out where my family came from.

Helpful?
4 months ago
5 out of 5 stars

Gayet bilimsel ve mantıklı…

Gayet bilimsel ve mantıklı çalışıyorsunuz !! Atalarımın büyük çoğunluğu Kıbrıs adasındandı !! Çıkan sonuçlar bunu gayet güzel göstermiş !! Sizi tebrik etmek istiyorum !! Sonsuz teşekkürlerimle sizlere iyi çalışmalar dilerim !!

Helpful?
NT
NT
1 reviews
4 months ago
3 out of 5 stars

Nothing new or exciting

Nothing new or exciting. not specific enough, I did not connect with other family members, did not reveal any interesting traits. The ones that are actually revealed are mostly incorrect.

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Michael O'day
Michael O'day
1 reviews
4 months ago
5 out of 5 stars

Great program

Everything about it is great. Building the tree and DNA testing was super easy and timely turn around. I'm still build my tree and now that the DNA is back it's opened more avenues. I amazed at the amount information that is available on ancestors as well as pulling information from others who have done this within the family.

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Melina Avalos
Melina Avalos
1 reviews
4 months ago
1 out of 5 stars

Pésima experiencia con todo desde el…

Pésima experiencia con todo desde el primer momento. Desde que encargué el primer test todo fue pésimo

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4 months ago
1 out of 5 stars

It's a waste of money

It's a waste of money. I don't care about my mother's parents. You should specify what it's really about. U don't care about my ancestors or where they came from. And another thing you guys give information about stuff I already know the more you pay for the more bullshit you charge for.

Helpful?
Richard Mohs
Richard Mohs
1 reviews
4 months ago
2 out of 5 stars

I thought I would get a paper copy of…

I thought I would get a paper copy of my results. Instead I have to try and navigate in my phone. Always wanting passwords and authentication . Not at all happy with outcome.

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4 months ago
1 out of 5 stars

I guess I should have investigated…

I guess I should have investigated Ancestry before. The results received weren't worth the money, and then they want more and more money

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