Ancestry.com

2.744 out of 5 stars
2.7
Average1,000 reviews

TrustScore

2.7
2.744 out of 5 stars
Average
5 out of 5 stars
278
4 out of 5 stars
66
3 out of 5 stars
141
2 out of 5 stars
152
1 out of 5 stars
363
1,000 reviews in total

Review summary

Ancestry.com has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Refund Policy is not Great

Review bombed, here is why. Originally I loved the service. However, I accidentally left a $70 subscription active. This...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Not worth the money

Thought the idea of this makes sense, once you actually start receiving information on your family tree it starts gettin...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Rip off.....keep asking for more money.

Rip off.....keep asking for more money.

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0
🔥 High engagement
POPULAR
3 out of 5 stars
3/5

Seemed like a canned analysis

Seemed like a canned analysis. Names popping up, however, are doors to be opened, questions to be answered. I have addi...Read more

0
0
🔥 High engagement

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4 months ago
4 out of 5 stars

The second time I did my DNA Test it was…

The first time I did my DNA Test it was gifted to me by my sister and under her account. However I started my family tree and recently re-did my DNA. Just got my results back it was slightly different from the first submission about 10 years ago. However, I was amazed to see how many family connections there are well I’m still learning to read the actual results. I wanted to know how the breakdown goes with how family are related from close relatives to fourth cousins, etc. etc. looking forward to learning more and sharing with not only my generations, but future generations as well

Helpful?
4 months ago
1 out of 5 stars

I have no clue how to see or how to…

I have no clue how to see or how to search things. It’s so confusing from what I paid for and what you are trying to additionally sell me.

Helpful?
4 months ago
5 out of 5 stars

Happy about the process

overall great and fast processing.

Helpful?
Carol Brent
Carol Brent
1 reviews
4 months ago
1 out of 5 stars

I haven’t received any ancestor info

I haven’t received any ancestor info. I’m looking for the past. I already know about cousin Steve Hoeffner

Helpful?
C. G.
C. G.
1 reviews
4 months ago
5 out of 5 stars

When we traveled to Scotland in 2012, we were able to visit some of these places.

I found useful information on where my ancestors came from in Scotland. - There was information on what happened to some of my Scottish relatives. Their names were in a bible that I ended up with. The Bible was over a 100 years old. - I have enjoyed receiving information on some of my personality traits and which parent they came from. One of the latest traits comes from my father: determination!!!

Helpful?
Rose Wertz
Rose Wertz
1 reviews
4 months ago
4 out of 5 stars

They kept me informed about the process…

They kept me informed about the process as it went along. I appreciated that. However I disagree with the results. And would like to talk with someone about this. My Italian ancestors can be traced back to the 1600 in the northwestern part of Italy. There is no mention of Italian blood but Spain is mentioned and no history of any ancestors from there.

Helpful?
4 months ago
2 out of 5 stars

This site is a waste of time

This site is a waste of time. The information provided is incorrect and Ancestry wants to charge me additional money to correct it. Furthermore, to advance thru the pages requires codes--which the system deems incorrect. Sorry I wasted my time and money.

Helpful?
Rod S
Rod S
1 reviews
4 months ago
1 out of 5 stars

Ancestry is a trap designed to cause…

Ancestry is a trap designed to cause each individual to waste years re-verifying documentation that others have already verified, sorting through garbage that they know is garbage, being forced to examine documents in an extremely cumbersome way, not being able to search for individuals by name in the trees of DNA matches, etc. It is a giant time suck that is meant to enhance monthly revenue flows to Ancestry.com. Research that could be done in months will require the rest of your life with the accompanying monthly fees. Eventually, a user friendly competitor will put them out of business.

Helpful?
Thorsten
Thorsten
1 reviews
4 months ago
1 out of 5 stars

Abbuchung trotz Kündigung

Ich habe die Mitgliedschaft ordnungsgemäß per mail gekündigt. Es gab keine Bestätigung und Ancestry bucht einfach weiter ab.

Helpful?
ian kennedy
ian kennedy
1 reviews
4 months ago
1 out of 5 stars

Very much a waste of time sadly.

Very much a waste of time sadly. Had to wait an age and eventually what I got was next to nothing! Obviously if I want to subscribe to the site I would get a lot more. This has told me absolutely nothing sadly

Helpful?
4 months ago
4 out of 5 stars

So for I feel you are trying to giving…

So for I feel you are trying to giving my experience expert analysis. I hope to hear results from your DNA Results. If you have problems relaying information to me Please mail it to me. Judy McCullough

Helpful?
4 months ago
3 out of 5 stars

Still searching

Still learning, learned a little. But still not answering where the other half of who i am came from. Want to know my medical side of paternal & if I have siblings. As something I've always wanted, since grown up an only child.

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Rehana
Rehana
1 reviews
4 months ago
1 out of 5 stars

I sent my test kit on june 4th ,2025.

I sent my test kit on june 4th ,2025. Today is July 27th.Never got the report.

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4 months ago
3 out of 5 stars

I took a 23 and Me Kit as well as a My…

I took a 23 and Me Kit as well as a My Ancestry DNA well I think 23 and Me was more accurate than the My Ancestry kit because the 23 and Me gave me a trace ancestry as well as a unassigned DNA. That’s something that my ancestry fell to do.

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Ruth Griffin
Ruth Griffin
1 reviews
4 months ago
5 out of 5 stars

So much information is available!

So much information is available!! It's is awesome!

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Doris Wilson
Doris Wilson
1 reviews
4 months ago
5 out of 5 stars

I did this for my 92 year old aunt

I did this for my 92 year old aunt . It was so cool

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T.D.Banks
T.D.Banks
1 reviews
4 months ago
5 out of 5 stars

Good company for DNA.

The company done a great job with mine samples that I gave them. Searching my DNA of mine family especially in the Motherland AFRICA.

Helpful?
4 months ago
1 out of 5 stars

Matches without proper identification

I'm tired of receiving supposed matches to my tree without any valid information to confirm they're real. I have spent over $13,000 since 2013 on ProGenealogist for their supposed expert guidance, and have little to show for it. When I receive hints for people I've never heard of, with a blank item asking me if this information is correct, I want to scream. How would I know? There is NO INFORMATION confirming that this is my relative, and I'm supposed to answer that question? This started in 2013 but it is an ongoing problem. I keep asking myself why do I continue to pay a yearly subscription that I can't afford?

Helpful?
Sarah Freeman
Sarah Freeman
1 reviews
4 months ago
4 out of 5 stars

Keep finding information

Keep finding information

Helpful?
Jesus Toledo
Jesus Toledo
1 reviews
4 months ago
1 out of 5 stars

I did not get what I was looking for

I did not get what I was looking for. I was looking fie more of my true ancestors and their race and origins None of that was showing. I am very disappointed

Helpful?

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