Ancestry.com
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Price and search are not reliable
Price and search are not reliable First and most importantly the price keeps going up and I've been a member over 20 years, 40 years doing my genealogy. $59.99 for all access. 2nd the searches keep crashing and says it can't be found, yet in the main screen it says its there. This happens almost every day. I got tired of emailing and calling support for the quick fix, or its under maintenance. For the money paid, it should never have a problem. 3rd, you don't get an American representative, you get a foreign country. Customer support should be based on the customer's locality. I don't feel an international rep speaks to me in my best interest. They have a set response for everything and it doesn't answer my questions. When I talked to a US rep, they solve the problem immediately - that's been years since.