Ancestry.com has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
Review bombed, here is why. Originally I loved the service. However, I accidentally left a $70 subscription active. This...Read more
Thought the idea of this makes sense, once you actually start receiving information on your family tree it starts gettin...Read more
Rip off.....keep asking for more money.
Seemed like a canned analysis. Names popping up, however, are doors to be opened, questions to be answered. I have addi...Read more
The web page is impossible to navigate and cheaper sites are much easier and more informative. I am sorry I spent the money here. Additionally the asking for more money is repetitive and beyond annoying. I also do not believe the high cost reflects the service.
The process of this was so easy! I'm so glad I went ahead and did this. I love that I can not only see my heritages, but I also get to see the layout on the map. Doing the family tree together with my husband has now become one of our fun activities to do together. There is so much to unravel! I look forward to logging on and receiving a new notification, whether it be a new dna match or hints from the family tree.
All the information was good, but I thought this would help me find my biological father
Great so far. Information pertaining to origin countries and hints regarding family members have been extremely helpful. Able to trace back and link family for decades.
I was extremely disappointed that I paid $40 for the DNA kit and I'm barely able to see any of the information now unless I renew my subscription. I can't afford that and I have been so excited to get these results. When I first became a member of ancestry several years ago there were a lot of things you could do without a membership. Now you can't even look at a damn document unless you pay. It's ridiculous. There's absolutely nothing free about this website whatsoever.
I am not able to access most of the results….. my password is saved yet the system tells me it’s wrong … same with the 2 step authentication….. very disappointing
This has been the most interesting trip I've ever taken, without leaving home! Ancestry has brought me to areas of the world (by tracing my roots) that I never even imagined my ancestors came from. From my living room seat, I've traveled around the World!
Don't use it! It's not worth it. Charged me to utilize the site which I understand but when I went to cancel my membership... they CHARGED ME ANOTHER $25 to cancel. Nahhhh. DO NOT USE.
DO NOT SIGN UP!!!! I paid for only one month for $23 to check some stuff. They want me to PAY $25 TO CANCEL my subscription for next month. What an absolute sham. Avoid avoid avoid this website!
I paid for Priority Processing and according to Ancestry's own system, my DNA was analyzed on May 1st with results expected by May 4th. Sounds clear, right? Apparently not. Because once that date passed and I dared to ask where my results are, I got treated to a festival of excuses: “We can’t guarantee timelines.” “Every sample is unique.” “Maybe it needs a second quality check.” “There was never a promised date.” (…except there WAS — I have the screenshot.) After that, support just stopped making sense altogether. First they blame the lab, then the system, then pretend the app doesn’t say what it clearly says. I’ve never seen a company try so hard to avoid saying “we messed up.” If you're thinking of paying extra for faster results — don’t. The only thing they process quickly is your payment.
I tried to cancel my subscription, but the cancellation process is confusing and misleading. Despite taking the necessary steps, I was still charged. On top of that, customer service does not respond to my messages. Very disappointing experience – be careful if you’re trying to cancel. And if your are European... not sure you will find any information...
This was a total waste of money. Everytime I get a "hint" about a family member, I can't see it without paying extra. EVERYTHING is extra!
I am having a hard time adding things in my tree. Some of it is wrong and I can't fix it
Outrageous fees, plus additional fees to access needed content that was formerly included with a membership. Now, they send emails with bogus hints and totally irrelevant traits. Not worth the money!
I purchased a kit for someone. The liquid was gone so they got a replacement. Their results were deleted off the app so we called. They were supposed to get a replacement and it never came. Their results were in, but ancestory deleted the kit and they confirmed. I’m livid.
Thorough and enlightening
Easy to understand and great with the breakdown of countries
Ancestry is pretty much a rip-off. You get a little basic info, mostly based on info provided by the user and then at every turn there is an additional charge to get any new info.
Not any help wasted my money on trying to link with a parent or sibilings
I don't understand where is says who my mom and dad are?? I paid for no info?
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