Ancestry.com

2.744 out of 5 stars
2.7
Average1,000 reviews

TrustScore

2.7
2.744 out of 5 stars
Average
5 out of 5 stars
278
4 out of 5 stars
66
3 out of 5 stars
141
2 out of 5 stars
152
1 out of 5 stars
363
1,000 reviews in total

Review summary

Ancestry.com has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Refund Policy is not Great

Review bombed, here is why. Originally I loved the service. However, I accidentally left a $70 subscription active. This...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Not worth the money

Thought the idea of this makes sense, once you actually start receiving information on your family tree it starts gettin...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Rip off.....keep asking for more money.

Rip off.....keep asking for more money.

0
0
🔥 High engagement
POPULAR
3 out of 5 stars
3/5

Seemed like a canned analysis

Seemed like a canned analysis. Names popping up, however, are doors to be opened, questions to be answered. I have addi...Read more

0
0
🔥 High engagement

Want your best reviews featured?

Premium pins get 30× more visibility and boost customer trust

Filter by rating:
7 months ago
1 out of 5 stars

There is no info on countries of origin!

There is no info on countries of origin!

Helpful?
7 months ago
1 out of 5 stars

I really didn't find anything out it…

I really didn't find anything out it told me nothing and was impossible to get anywhere with it

Helpful?
7 months ago
5 out of 5 stars

Seamless and Satisfying

The process was seamless from submitting the DNA to getting the results. I felt at ease and very satisfied once I knew for certain my origins, as well as the journey of my ancestors. I was able to finally compare and contrast what had been told to me about my life to what my actual story is, and that's a priceless gift!!

Helpful?
LM
LM
1 reviews
7 months ago
1 out of 5 stars

i waited weeks and weeks to get…

i waited weeks and weeks to get results. When they did come through i wasn't able to find out anything unless i paid even more. It's a con!!

Helpful?
Theresa Noxon
Theresa Noxon
1 reviews
7 months ago
1 out of 5 stars

Almost every trait was inaccurate

Almost every trait was inaccurate. In order to find out anything about family or who I may be related to I would need to spend more money. I am very disappointed.

Helpful?
Sonia
Sonia
1 reviews
7 months ago
5 out of 5 stars

It was accurate compared to other DNA…

It was accurate compared to other DNA kits I tried. I like the fact that it gives me free resources to dig further into my ancestral family tree.

Helpful?
Donna Nun Ya
Donna Nun Ya
1 reviews
7 months ago
5 out of 5 stars

I love this experience finding out all…

I love this experience finding out all of my family's roots. Both sides i e found back to the 1700's. So neat! Thanks, Donna

Helpful?
7 months ago
5 out of 5 stars

I’m so excited for my results

I’m so excited for my results. It’s all so interesting to me. Thank you Ancestry

Helpful?
DJW
DJW
1 reviews
7 months ago
1 out of 5 stars

Ancestors fraud

I called and stated to this company that I don’t have an account and they are constantly billing me. Stop taking money out of my account. I’m not a member, Requesting a refund. Fraud !

Helpful?
Barb Jurecka
Barb Jurecka
1 reviews
7 months ago
1 out of 5 stars

Not good

Not good. Saw no results of DNA only a bunch of ads trying to sell more information.

Helpful?
7 months ago
5 out of 5 stars

Very informative

Very informative. Very easy

Helpful?
Carol Storey
Carol Storey
1 reviews
7 months ago
1 out of 5 stars

I was told may 1st then may 3

I was told may 1st then may 3. Still nothing. The only thing I got was what I put on my family tree.

Helpful?
Sylvia Allen
Sylvia Allen
1 reviews
7 months ago
1 out of 5 stars

Complicated

Disappointed , too many options to buy sections , took me awhile to realize it was basic ( which I kinda knew) but to jump thru too many hoops . Not a good experience for me , definitely wouldn’t recommend it unless people want to pay a fortune for in Depth - my family thought the same thing except one brother who bought the whole package. He had a lot of time on his hands .

Helpful?
7 months ago
5 out of 5 stars

I am having some issues with freezing…

I am having some issues with freezing up and technically issues but other then that all is well

Helpful?
7 months ago
5 out of 5 stars

I never knew who my dad was

I never knew who my dad was. The first day I got my results I was able to fill in this piece that was missing for so long. My relatives were so kind and welcoming diligently helping me connect the dots. Unfortunately my dad passed 3 years before I found him but I have a sister and a niece. I am beyond excited to build a relationship with them. Thank you for Ancestry making me finally feel whole.

Helpful?
7 months ago
5 out of 5 stars

Thanks thanks thanks thanks thanks…

Thanks thanks thanks thanks thanks thanks thanks thanks

Helpful?
7 months ago
1 out of 5 stars

WRONG TIME FRAMES

I Don't mind waiting for my results but what frustrated me was the wrongly givin dates in which the results would come out. Maybe AI could help you guys do better calculations regarding a time frame.

Helpful?
7 months ago
2 out of 5 stars

All of the research that I had done for…

All of the research that I had done for years is gone when I could no longer afford the subscription. Started Subscribing again and it's all gone. I did my DNA testing and was not impressed at all. I got better results from 23 and me. Ancestry DNA told me that my oldest niece was my 1st cousin. The results were too broad.

Helpful?
Donna
Donna
1 reviews
7 months ago
3 out of 5 stars

Right now I need time to examine

Right now I need time to examine, will get back to you.

Helpful?
Shelia Ryan
Shelia Ryan
1 reviews
7 months ago
1 out of 5 stars

I was extremely disappointed when all I…

I was extremely disappointed when all I received were three areas from Ancestry. For the price, I expected more instead of always being told to “see more” pay more. Plus, no written reports…

Helpful?

The CrowdTrust Experience

Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.

About Ancestry.com

No description available for this company yet.

Company information

Unclaimed profile

This profile hasn't been claimed by the business owner.

Our guarantee

We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.