Ancestry.com

2.744 out of 5 stars
2.7
Average1,000 reviews

TrustScore

2.7
2.744 out of 5 stars
Average
5 out of 5 stars
278
4 out of 5 stars
66
3 out of 5 stars
141
2 out of 5 stars
152
1 out of 5 stars
363
1,000 reviews in total

Review summary

Ancestry.com has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Refund Policy is not Great

Review bombed, here is why. Originally I loved the service. However, I accidentally left a $70 subscription active. This...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Not worth the money

Thought the idea of this makes sense, once you actually start receiving information on your family tree it starts gettin...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Rip off.....keep asking for more money.

Rip off.....keep asking for more money.

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0
🔥 High engagement
POPULAR
3 out of 5 stars
3/5

Seemed like a canned analysis

Seemed like a canned analysis. Names popping up, however, are doors to be opened, questions to be answered. I have addi...Read more

0
0
🔥 High engagement

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Filter by rating:
John Larkin
John Larkin
1 reviews
7 months ago
1 out of 5 stars

No idea how to interpret this no…

No idea how to interpret this no instructions just all these links that cost money. Actually, I think it sucks.

Helpful?
7 months ago
5 out of 5 stars

I was happy to receive my DNA results…

I was happy to receive my DNA results and share it with my Family! It was very informative and on point! I think it's a fantastic thing that people get to know exactly where they come from, thanks to Ancestry.com! Keep up the good work! 👍🏼

Helpful?
Kevon Voegele
Kevon Voegele
1 reviews
7 months ago
1 out of 5 stars

Not a worthwhile endeavor

Not a worthwhile endeavor. Very little useful information but for another $99 I could learn even more. No thanks.

Helpful?
James
James
1 reviews
7 months ago
1 out of 5 stars

I can not report only silence

I can not report anything,because a I have not received anything from Ancestry as to my family ancestry! I paid my money,but I have received only silence…

Helpful?
Mary Foster
Mary Foster
1 reviews
7 months ago
1 out of 5 stars

Beware

I never got it. When i asked no answer I could have donated the money where it was needed

Helpful?
Monica Wooten
Monica Wooten
1 reviews
7 months ago
1 out of 5 stars

So far I am not very happy with it

So far I am not very happy with it. It doesn’t really show me what I was looking for. It’s a bit difficult to maneuver.

Helpful?
7 months ago
1 out of 5 stars

Results are in

Results are in, however I cannot get any information from said results. Perhaps I have to pay more money and jump through lots of hoops. Not what was expected. Perhaps failed to read the fine print...

Helpful?
7 months ago
3 out of 5 stars

I was expecting something else.in writing on…

I was expecting something in writing on printed paper; maybe it's not here yet. I am not cellular savvy so I really don't understand how to navigate the app that is provided for me to retrieve information. I don't see my real parents name. I received a bunch of names I never heard of. So I'm not happy yet.

Helpful?
7 months ago
5 out of 5 stars

I don't know is real but is ok

I don't know is real but is ok

Helpful?
Anthony Arias
Anthony Arias
1 reviews
7 months ago
1 out of 5 stars

Can't log in for results

Can't log in for results

Helpful?
7 months ago
5 out of 5 stars

Finding Family

Finding family filled a void within, it gives an identity to the unknown and a better understanding and purpose.

Helpful?
Donna
Donna
1 reviews
7 months ago
3 out of 5 stars

I found the app very hard to navigate

I found the app very hard to navigate

Helpful?
Mary
Mary
1 reviews
7 months ago
5 out of 5 stars

Proof

For years my mother told me we had an indigenous bloodline. Her brother-in-law researched it and found nothing. Almost bragged about how he did the work and did not find anything. We were all mistaken. The DNA find was in my Father's line and not my Mother's. Ancestry DNA found the proof I needed to confirm my Mother's story however. I feel she has finally been vindicated. I wish she were still alive today to see her belief proven true. Thank-you Ancestry.

Helpful?
7 months ago
1 out of 5 stars

There is so much misinformation about…

There is so much misinformation about my family. It is disappointing.

Helpful?
7 months ago
5 out of 5 stars

Lo recomiendo mucho así sabemos más de…

Lo recomiendo mucho así sabemos más de dónde real mente de dónde son nuestros ancestros gracias

Helpful?
7 months ago
1 out of 5 stars

you lost my results

you lost my results

Helpful?
Kara
Kara
1 reviews
7 months ago
5 out of 5 stars

Amazing and accurate!

Amazing and accurate!

Helpful?
7 months ago
2 out of 5 stars

Not much information but of course if…

Not much information but of course if you PAY more you get more I guess. Bought 3 kits and not impressed would never again purchase anything from ancestry

Helpful?
7 months ago
5 out of 5 stars

Love it so far

Love it so far! Trying to get family tree in order now. It was easy and quicker than I thought it be to get my results of my DNA.

Helpful?
Diane Shepard
Diane Shepard
1 reviews
7 months ago
5 out of 5 stars

Finding new information l didn't know about

Good customer service.

Helpful?

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