Ancestry.com

2.744 out of 5 stars
2.7
Average1,000 reviews

TrustScore

2.7
2.744 out of 5 stars
Average
5 out of 5 stars
278
4 out of 5 stars
66
3 out of 5 stars
141
2 out of 5 stars
152
1 out of 5 stars
363
1,000 reviews in total

Review summary

Ancestry.com has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Refund Policy is not Great

Review bombed, here is why. Originally I loved the service. However, I accidentally left a $70 subscription active. This...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Not worth the money

Thought the idea of this makes sense, once you actually start receiving information on your family tree it starts gettin...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Rip off.....keep asking for more money.

Rip off.....keep asking for more money.

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0
🔥 High engagement
POPULAR
3 out of 5 stars
3/5

Seemed like a canned analysis

Seemed like a canned analysis. Names popping up, however, are doors to be opened, questions to be answered. I have addi...Read more

0
0
🔥 High engagement

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Gley Oliver
Gley Oliver
1 reviews
7 months ago
2 out of 5 stars

NAO GASTE SEU DINHEIRO COM ISSO

They didn't give me any important information, different from what I already knew. Based on the data I provided, they only changed the way they gave it to me. For example, I answered that I don't have freckles. The website's response was, "You're a person who will never have freckles, hahaha." The question was, "Can you move your ears at the same time?" My answer was, "Yes." The system's response was, "You're a person who moves your ears at the same time, hahaha." Money wasted.

Helpful?
McKinsey
McKinsey
1 reviews
7 months ago
3 out of 5 stars

We have to always continue paying for info

There always seems to be a reason to keep paying for any additional result

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7 months ago
5 out of 5 stars

Interesting

Interesting. History

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DV
DV
1 reviews
7 months ago
3 out of 5 stars

Honestly

Honestly, I am still waiting on my results. But I keep getting bombarded with emails regarding paying additional money for research. So I’m not sure yet how I exactly feel about it at the end. This is how I feel about it now.

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Erika Davis
Erika Davis
1 reviews
7 months ago
5 out of 5 stars

This experience has been very…

This experience has been very intriguing. You have changed my entire life with the tools that you provide. My DNA results shocked me. My eyes ate open now. Thank you. Telling everyone to experience this.

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Ashley
Ashley
1 reviews
7 months ago
5 out of 5 stars

The MOST accurate dna results I have…

The MOST accurate dna results I have ever received

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Al Schadow
Al Schadow
1 reviews
7 months ago
1 out of 5 stars

Ancestry DNA would not honor the price…

Ancestry DNA would not honor the price of $69 for 2 DNA kits.

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Staci Johnson
Staci Johnson
1 reviews
7 months ago
1 out of 5 stars

Unable to even see my results

Unable to even see my results. Buy a kit and register it and can’t see the results.

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7 months ago
1 out of 5 stars

Waste of money

The information did not provide any information that was not already known and did not go back far enough. It was a waste of money.

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7 months ago
5 out of 5 stars

I confirmed what I thought about my DNA…

I confirmed what I thought about my DNA & regions of my ancestors. Results came in earlier than was expected.

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7 months ago
5 out of 5 stars

Got my results back and I especially…

Got my results back and I especially love the ancestry map! Apparently all of my ancestors came from Europe.

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7 months ago
5 out of 5 stars

Change my view of things

This experience was beautiful. This whole year for me was to find out who I am. I never felt so connected.You guys did an amazing job. Thank you. :)

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Paul Reed
Paul Reed
1 reviews
7 months ago
5 out of 5 stars

Just starting my journey

I am just starting my story but love it so far ..I was skeptical on the DNA stuff but I'm not disappointed... Love love love

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Chris McLeod
Chris McLeod
1 reviews
7 months ago
1 out of 5 stars

DNA test vanished from account

I got one of the standard DNA tests a while ago, and i submitted the sample around mid april. i registered the kit, got it activated and received all updates up to the DNA is being analyzed. two days before i was supposed to receive the results, the DNA test vanished from my account. I contacted support and they said it was manually deleted, and that i’d have to buy another test. i did not delete it and it was not linked to a different account.

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Joan Goodwin
Joan Goodwin
1 reviews
7 months ago
2 out of 5 stars

I was not impressed

I was not impressed. No where was my maiden name. Out of all the names i only knew 4. My Son, Grandson, a sister and a cousin. So how do i know if all the others are related. I would like a family tree but 24.99 a month is a bit much. I am on SS, so i can not fit that in my budget every month. I guess i will just keep going with the way it is. Hopefully i will find out who all those strangers are.

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7 months ago
5 out of 5 stars

Great!!!

I loved learning where my ancestors were from and when they came to the United States! Thank you Ancestry!

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7 months ago
2 out of 5 stars

So far I have not seen any close…

So far I have not seen any close relatives yet but I just got my DNA matches today so give me some time. It's cool to find out where I'm from but I want to find my biological family and so far it's been a bunch of 2nd cousins no parental match yet

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7 months ago
5 out of 5 stars

I love this experience

I love this experience, me and my parents got to know some of our older family members we did not know.

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Amie Burtis
Amie Burtis
1 reviews
7 months ago
1 out of 5 stars

Absolutely way off smh

Absolutely way off smh

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Fran Helwig
Fran Helwig
1 reviews
7 months ago
5 out of 5 stars

Results exciting

It was fun verifying most of what I expected but also seeing some other authenticity that I wasn’t sure about.

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