Ancestry.com

2.744 out of 5 stars
2.7
Average1,000 reviews

TrustScore

2.7
2.744 out of 5 stars
Average
5 out of 5 stars
278
4 out of 5 stars
66
3 out of 5 stars
141
2 out of 5 stars
152
1 out of 5 stars
363
1,000 reviews in total

Review summary

Ancestry.com has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Refund Policy is not Great

Review bombed, here is why. Originally I loved the service. However, I accidentally left a $70 subscription active. This...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Not worth the money

Thought the idea of this makes sense, once you actually start receiving information on your family tree it starts gettin...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Rip off.....keep asking for more money.

Rip off.....keep asking for more money.

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0
🔥 High engagement
POPULAR
3 out of 5 stars
3/5

Seemed like a canned analysis

Seemed like a canned analysis. Names popping up, however, are doors to be opened, questions to be answered. I have addi...Read more

0
0
🔥 High engagement

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7 months ago
5 out of 5 stars

The most surprising result about my DNA…

The most surprising result about my DNA profile was that I am 99% of Italian ancestry. Was not expecting that outcome. It was very revealing that my ancestors stayed in the same area of Italy for centuries before my grandparents came to America for economic opportunities.

Helpful?
Sue Farmer
Sue Farmer
1 reviews
7 months ago
3 out of 5 stars

DNA results

I guess a bit disappointing. I basically already knew that the results would show that I was a large percentage British being as my mother was born in England. It supplies a list of 2nd and 3rd cousins but doesn't tell you where they are from? My mom may have been from England but my dad and I are Americans. I also thought the test would verify if my research on my trees is correct. It shows the regions in the US were the people on my trees lived (which I already knew), but doesn't confirm if I'm actually correct or even related. I think it's awful now to want to charge an additional fee just to see certain results! What did I pay for? Where is the actual breakdown in my DNA reported? Very disappointed.

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Kathleen T.
Kathleen T.
1 reviews
7 months ago
4 out of 5 stars

The experience was timely and kept us…

The experience was timely and kept us updated. We recieved the results but expected more genetic breakdown then was given. Answered what we were looking for. Thank you.

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Wendy Schaer
Wendy Schaer
1 reviews
7 months ago
5 out of 5 stars

I got rhe answers I needed and it's…

I got rhe answers I needed and it's very interesting and informative

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Sara
Sara
1 reviews
7 months ago
1 out of 5 stars

The results were not very helpful

The results were not very helpful. Maybe my expectations were too high.

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Gary Spoales
Gary Spoales
1 reviews
7 months ago
2 out of 5 stars

Where are my dna results

Where are my dna results? I paid for them but everything I click says I need to pay more to see actual results or get into a limited trial while you collect credit info hoping I won't remember to cancel so you can charge me more. My wife and I are extremely disappointed. You also didn't use my first submission which would have been timely for our trip to my root country. You never said why (did you drop them?) but asked for a new submission.

Helpful?
Donald Doss
Donald Doss
1 reviews
7 months ago
1 out of 5 stars

Confusing to figure out and asking for…

Confusing to figure out and asking for additional fees

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7 months ago
1 out of 5 stars

Very confusing

Very confusing - -I got my DNA done and can't understand it. Seems it wants more info from me and gives me none

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7 months ago
4 out of 5 stars

Mother pictures

I just wish there were pictures of my mother

Helpful?
7 months ago
5 out of 5 stars

Me encantó la experiencia con Ancestry

Me encantó la experiencia con Ancestry, el resultado estuvo más pronto de lo que yo pensaba. Algunas cosas ya las esperaba pero otras me sorprendieron muchísimo. Excelente para entender nuestra procedencia e historia familiar. Gracias

Helpful?
Carmen Gibson
Carmen Gibson
1 reviews
7 months ago
5 out of 5 stars

Great Service

DNA test was sent to me and processed quickly upon return. Have received many hints to follow up on in my family tree

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7 months ago
1 out of 5 stars

Mixed up DNA samples

My husband and I sent in two tests. You have obviously mixed up the two. My results came back as saying my husband's brother is my son. Also, I know the origins are incorrect for my DNA analysis, but seem correct for my husband. CONTACT ME TO RECTIFY. MARTHA PEDERSEN

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Cary Hill
Cary Hill
1 reviews
7 months ago
2 out of 5 stars

You pay over $100 for a DNA kit

You pay over $100 for a DNA kit and they require you to pay more to get the data you need to do research. Seems like a "Rip-Off" so far!

Helpful?
7 months ago
5 out of 5 stars

This (kit) was simple to use with…

This (kit) was simple to use with specific instructions on what to do.

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7 months ago
2 out of 5 stars

Missing I recently sent on DNA for evaluation.

I recently sent on DNA for evaluation. It has clear errors, as in Missing data. There is also Swedish on my Mom's side and Cherokee Native American. That is a disturbing degree of missing data.

Helpful?
Luann Gross
Luann Gross
1 reviews
7 months ago
5 out of 5 stars

DNA results

It is a great test to take, it allows you to see where your ancestors came from and what makes you who you are. Really glad I took the test.

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7 months ago
3 out of 5 stars

Wasn’t that impressive

Wasn’t that impressive

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Gloria Milne
Gloria Milne
1 reviews
7 months ago
1 out of 5 stars

I am unable to access my DNA because…

I am unable to access my DNA because after momentous requests, I have not received the code to proceed with changing my password .

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Pauline King
Pauline King
1 reviews
7 months ago
2 out of 5 stars

Have not found all my brothers also I…

Have not found all my brothers also I was a Lawrence before King

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7 months ago
1 out of 5 stars

It says my results are in but I haven’t…

It says my results are in but I haven’t received them!

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