Review summary

Alinta Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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JL

Jennifer Lorraine Flanagan

3 out of 5 stars
I would like a simple form to complete…

I would like a simple form to complete with details of payment options /direct debit etc

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CM

Christine Milsom

5 out of 5 stars
Very excited about the change of supplier

My experience was very good the person I spoke to was extremely helpful so much so I have already told friends about your company

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All reviews

547 total • Write a review

Showing 531 - 540 of 543 reviews
R

Frustrating in the extreme

Frustrating in the extreme. Switched from AGL in July 2021. Requested monthly billing and called them in august, September, October, November and finally December before contacting Ombudsman. The reason given for billing delay was “Tarif reassignment “. When I contacted Energex they said that was incorrect. Called ombudsman and the issue was finally sorted, or so we thought. Was given $100.00 credit towards the outstanding six month bill and was happy for the ombudsman to close off the complaint. Move forward two weeks and I am now receiving daily bills with reminders to pay outstanding amount. I have a direct debit arrangement in place. Today I was told it could take ten, yes, ten business days to sort out the issue! The ombudsman may soon be on speed dial! Will await the next instalment before switching to another provider. Would not recommend Alinta

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PD

Predatory Billing Practices

After reading the reviews on this site I am frustrated that I did not take action to move away from them earlier. The final tipping point came when we recently missed payment of our account by two days due to a family emergency and they withdrew our 30% discount which effectively cost us and additional $680. We are totally disgusted with these sharp, predatory billing practices that are focussed on maximum revenue extraction at the expense of customers. Their offered discounts on accounts only make them roughly competitive with other suppliers. However when these discounts are withdrawn, as in our case due to late payment by 2 days of our account, we are substantially penalised. We find these tactics frankly unconscionable and predatory. Other businesses such as American Express do you the courtesy of texting you to remind you that an upcoming payment is due. Not Alinta, you don't hear from them until a day after the payment is late and then they are very quick to advise that your discount has been removed and you now owe them the full amount.The supplier we are moving to actually offers cheaper non discounted rates than Alinta even with the 30% discount taken into account.

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I

Worst energy provider, watch out

Got to be one of the worst energy companies in Australia. Took their time getting the smart meter organised after solar panels. Refused to do meter readings. We sent the meter readings at every bill, no adjustment. It has been 1.5 years since solar panels and no savings only extra costs. They are hopeless. It is their responsibility to get the smart meter installed, it is their responsibility to do meter readings. Let they don't do anything but send bills that in no way reflex our actual power usage. Would love to see if anyone has had a good experience with this business. They seem to have a large marketing budget yet none for service. Would not recommend them to anyone.

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RH

I changed from alinta energy to Lumo…

I changed from alinta energy to Lumo energy and I was in credit of $462.93 ents I have been trying since March this year to get my credit back I was paying the credits via Centrepay $40 per fortnight I have spoken to customer representatives on numerous occasions and have also supplied my banking details to them and they said it would take between 5 to ten days to reimburse me when I rand again after the said date they made a mistake with my bsb number they added an extra digit or number before the first number of my bsb number and they said it bounced back so they read out my bsb and account details and I said yes that is correct then they said we will have to contact our supervisor to get permission for the transfer and also said they would prioritise it this has been going on since I have rang them many times so I said I will contact the legal ombudsman then when I rang again I said that I had contacted the energy and water ombudsmen then they said we will transfer you to a supervisor and they did and his name was Paul and I mentioned that I contacted the energy and water ombudsman and then Paul asked for the case number and I said do you think I’m gullible and I said no because I know they would have lied and said that we have reimbursed me so I said just refund my money and all will be ok and no further action will be taken against you so I have them the amount of said time 10 days and checked my bank account and still nothing so I rang again last Friday and I spoke to anther supervisor and said cancel the transaction and just forward me a cheque and I also threatened them with further legal action and also I have 28 days to try and resolve this without litigation against them so the 28 days are soon coming so then I will proceed with the litigation they have no intention of reimbursing me back my money all I’m told are lies repeatedly as far as I’m concerned they are not what they say they are and also they alinta is Chinese owned too with my dealings with other energy suppliers I have had no trouble in getting back my Centrepay payments that are left when I have changed to different energy suppliers I have got reimbursed back within fourteen days this thieving and lying alinta energy is the worst supplier I have ever dealt with to me they don’t want to pay me back because I changed providers they are dishonest and full of lies so do not use them or you will regret it they should be closed down in Australia I have read many bad reviews about them and I will also give bad reviews about them on social media too if they do not reimburse me and that will ruin thier reputation as many have but not on social media that I know of I also said that to them and it seems not to bother them so beware of alinta energy

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Ny

Dodgy dealings - reneged on agreement confirmed to Ombudsman

I had a severely large bill after estimate readings and while was significantly in credit with an excellent payment history prior to this, following Ombudsman involvement, I agreed to a large payment and min fortnightly payments and had advised I was switching as alternative provider was cheaper. Then without any notice I received reminder notices and threat of default listing even though they had informed Ombudsman of the agreement and no communication as to why they have reneged on this, and the default while this was being escalated by Ombudsman and Alinta. I am ropeable and it is clear this company is very dodgy if they will back out of agreement with the ombudsman, they will not look after you!! Stay away.

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jl

DO NOT USE THIS COMPANY THEY ARE…

DO NOT USE THIS COMPANY THEY ARE ABSOLUTELY HORRIBLE TO DEAL WITH WHEN IT COMES TO CUSTOMER SERVICE

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WS

Alinta don't honour published offers

I obtained a price offer via the Victorian Government compare energy website. Called Alinta and changed my plan for both gas and electricity. Looked at my profile online a couple of days later and noticed that plan for power had not changed, called again, told it will happen, they have an IT problem. Checked again a few days later, again called, no change. Contacted them by email, thats when they told me 1. it had been done 2. The new plan had built in discounts (to explain the 60 cents per KW charge (mind you there was no discount on the offer) 3. they would look into it. Every email response, a different excuse. Eventually referred to the Ombudsman, still not resolved, however they lied to the Ombudsman and said "he entered the wrong tarriff into the government website", only problem with that nonsense is, you dont enter a tarriff, you simply put in your address!!! When will companies learn to stop using offshore outsourced labour, it ends up costing them double!

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SM

Worst company

Worst company, how they got a high rating on Canstar is beyond me, obviously purchased. Chinese owned, Indian call center, can't get a strait answer. They simple don't seem to understand or there generic answer. KEEP AWAY.

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TF

Unable to cancel contract

I received an email welcoming me to Alinta; a contract was attached to the email. This was quite a surprise as I don't have a contract with Alinta. I emailed explaining the error and asked them to cancel anything in my name. The next day I received a telephone call from one of Alinta's Customer Relations Officers (03-98686000), the call began at 15:16hrs and lasted for 9 minutes. Throughout the call I tried numerous times to cancel a contract in my name even though I had not opened one. Alinta (via Jemena) were engaged to connect my new home to gas only, they were never engaged as my energy retailer. Even though I explained this to your Officer several times, she did not appear to understand that I do not have, and nor do I want, a contract with Alinta for the supply of gas. I further explained that all my accounts are with Energy Australia. She was pushy and repetitive in trying to persuade me that I had a contract with Alinta and not Energy Australia but would not provide any proof. She told me several times that it would be a 'great shame' for me to cancel it. During the conversation, she said that I would be liable for the gas use and accused me of not honouring my debts. For clarity, Alinta is not my energy supplier, I have a signed contract with Energy Australia. I briefly read through Alinta's contract and noted that the contract could be cancelled during the cooling off period, and that notice must be supplied in writing on the form contained in the contract booklet. There was not form in the booklet sent to me. Terrible experience, I will not use Alinta for anything in the future and will tell others of my experience.

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JH

Signed up for Alinta when I had 2…

Signed up for Alinta when I had 2 lovely guys knock on my door, they were great! Invited them in for some lunch and they checked to see if Alinta would save me money, which it did for electricity but not gas. They changed my electricity and left my gas even though they get more commissions. Very honest. A few months later though I start receiving calls, up to 20 times per day!!! When I finally had some time between work and my daughter I answered and they tried to make me change my gas over, said that they cannot offer me my deal any more and raised the prices (which I had a 12 month contract where they couldn't do so. They then got angry with me and yelled over the phone when I said I may have to change provider, he started laughing at me saying they were the best and every other company are bad and don't use clean energy! Unfortunate situation as originally I was happy to change

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