Alinta Energy
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Predatory Billing Practices
After reading the reviews on this site I am frustrated that I did not take action to move away from them earlier. The final tipping point came when we recently missed payment of our account by two days due to a family emergency and they withdrew our 30% discount which effectively cost us and additional $680. We are totally disgusted with these sharp, predatory billing practices that are focussed on maximum revenue extraction at the expense of customers. Their offered discounts on accounts only make them roughly competitive with other suppliers. However when these discounts are withdrawn, as in our case due to late payment by 2 days of our account, we are substantially penalised. We find these tactics frankly unconscionable and predatory. Other businesses such as American Express do you the courtesy of texting you to remind you that an upcoming payment is due. Not Alinta, you don't hear from them until a day after the payment is late and then they are very quick to advise that your discount has been removed and you now owe them the full amount.The supplier we are moving to actually offers cheaper non discounted rates than Alinta even with the 30% discount taken into account.