Alinta Energy
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Frustrating in the extreme
Frustrating in the extreme. Switched from AGL in July 2021. Requested monthly billing and called them in august, September, October, November and finally December before contacting Ombudsman. The reason given for billing delay was “Tarif reassignment “. When I contacted Energex they said that was incorrect. Called ombudsman and the issue was finally sorted, or so we thought. Was given $100.00 credit towards the outstanding six month bill and was happy for the ombudsman to close off the complaint. Move forward two weeks and I am now receiving daily bills with reminders to pay outstanding amount. I have a direct debit arrangement in place. Today I was told it could take ten, yes, ten business days to sort out the issue! The ombudsman may soon be on speed dial! Will await the next instalment before switching to another provider. Would not recommend Alinta