Alinta Energy
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I changed from alinta energy to Lumo…
I changed from alinta energy to Lumo energy and I was in credit of $462.93 ents I have been trying since March this year to get my credit back I was paying the credits via Centrepay $40 per fortnight I have spoken to customer representatives on numerous occasions and have also supplied my banking details to them and they said it would take between 5 to ten days to reimburse me when I rand again after the said date they made a mistake with my bsb number they added an extra digit or number before the first number of my bsb number and they said it bounced back so they read out my bsb and account details and I said yes that is correct then they said we will have to contact our supervisor to get permission for the transfer and also said they would prioritise it this has been going on since I have rang them many times so I said I will contact the legal ombudsman then when I rang again I said that I had contacted the energy and water ombudsmen then they said we will transfer you to a supervisor and they did and his name was Paul and I mentioned that I contacted the energy and water ombudsman and then Paul asked for the case number and I said do you think I’m gullible and I said no because I know they would have lied and said that we have reimbursed me so I said just refund my money and all will be ok and no further action will be taken against you so I have them the amount of said time 10 days and checked my bank account and still nothing so I rang again last Friday and I spoke to anther supervisor and said cancel the transaction and just forward me a cheque and I also threatened them with further legal action and also I have 28 days to try and resolve this without litigation against them so the 28 days are soon coming so then I will proceed with the litigation they have no intention of reimbursing me back my money all I’m told are lies repeatedly as far as I’m concerned they are not what they say they are and also they alinta is Chinese owned too with my dealings with other energy suppliers I have had no trouble in getting back my Centrepay payments that are left when I have changed to different energy suppliers I have got reimbursed back within fourteen days this thieving and lying alinta energy is the worst supplier I have ever dealt with to me they don’t want to pay me back because I changed providers they are dishonest and full of lies so do not use them or you will regret it they should be closed down in Australia I have read many bad reviews about them and I will also give bad reviews about them on social media too if they do not reimburse me and that will ruin thier reputation as many have but not on social media that I know of I also said that to them and it seems not to bother them so beware of alinta energy