Alinta Energy
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Unable to cancel contract
I received an email welcoming me to Alinta; a contract was attached to the email. This was quite a surprise as I don't have a contract with Alinta. I emailed explaining the error and asked them to cancel anything in my name. The next day I received a telephone call from one of Alinta's Customer Relations Officers (03-98686000), the call began at 15:16hrs and lasted for 9 minutes. Throughout the call I tried numerous times to cancel a contract in my name even though I had not opened one. Alinta (via Jemena) were engaged to connect my new home to gas only, they were never engaged as my energy retailer. Even though I explained this to your Officer several times, she did not appear to understand that I do not have, and nor do I want, a contract with Alinta for the supply of gas. I further explained that all my accounts are with Energy Australia. She was pushy and repetitive in trying to persuade me that I had a contract with Alinta and not Energy Australia but would not provide any proof. She told me several times that it would be a 'great shame' for me to cancel it. During the conversation, she said that I would be liable for the gas use and accused me of not honouring my debts. For clarity, Alinta is not my energy supplier, I have a signed contract with Energy Australia. I briefly read through Alinta's contract and noted that the contract could be cancelled during the cooling off period, and that notice must be supplied in writing on the form contained in the contract booklet. There was not form in the booklet sent to me. Terrible experience, I will not use Alinta for anything in the future and will tell others of my experience.