Alinta Energy
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Alinta don't honour published offers
I obtained a price offer via the Victorian Government compare energy website. Called Alinta and changed my plan for both gas and electricity. Looked at my profile online a couple of days later and noticed that plan for power had not changed, called again, told it will happen, they have an IT problem. Checked again a few days later, again called, no change. Contacted them by email, thats when they told me 1. it had been done 2. The new plan had built in discounts (to explain the 60 cents per KW charge (mind you there was no discount on the offer) 3. they would look into it. Every email response, a different excuse. Eventually referred to the Ombudsman, still not resolved, however they lied to the Ombudsman and said "he entered the wrong tarriff into the government website", only problem with that nonsense is, you dont enter a tarriff, you simply put in your address!!! When will companies learn to stop using offshore outsourced labour, it ends up costing them double!