ACIS Educational Tours is a provider of educational travel opportunities designed specifically for teacher-led student groups. The company focuses on creating enriching travel experiences that empower educators to expose their students to diverse cultures and global perspectives beyond the classroom. Through a variety of customizable tour packages, ACIS aims to enhance students' learning through real-world experiences, fostering personal growth and cultural awareness.
The primary customers of ACIS are teachers, school administrators, and educational institutions seeking to organize meaningful travel experiences for their students. With dedicated program consultants and experienced tour managers, ACIS ensures that every aspect of the trip is well-planned and executed, allowing educators to focus on the educational aspects of travel. By prioritizing safety, educational value, and logistical support, ACIS Educational Tours strives to offer exceptional student travel programs.
ACIS Educational Tours has a positive customer experience.
ACIS Educational Tours receives high praise from many customers, who highlight the exceptional planning and execution of their trips. Reviewers frequently commend the knowledgeable and friendly tour guides, as well as the centrally located hotels that enhance the travel experience.
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Many express satisfaction with the well-organized itineraries, noting that their trips to destinations like Paris, Costa Rica, and Italy were memorable and enriching for students. However, some customers report issues with trip cancellations and delays in refunds, which have caused frustration. Despite these concerns, the overall sentiment remains positive, with a significant majority of travelers expressing their intent to continue using ACIS for future educational tours.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.6
737
100%
+0.5
● Low
4.6 / 5 overall
=
737 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.9▲ 0.5
12-month avg
4.7
All-time
4.6
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
5.0
3
Sep 24
5.0
1
Oct 24
4.5
6
Nov 24
—
0
Dec 24
5.0
1
Jan 25
5.0
1
Feb 25
—
0
Mar 25
4.2
5
Apr 25
5.0
2
May 25
—
0
Jun 25
5.0
4
Jul 25
4.9
7
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 440 positive reviews
Helpful support21%
94 mentions
Customer service17%
74 mentions
Fast & efficient7%
32 mentions
Professionalism7%
32 mentions
“I can't imagine traveling with a better company”
On “Helpful support” · Jul 14, 2025
Top complaintsof 54 negative reviews
Refund69%
37 mentions
Cancellation67%
36 mentions
Payment issues33%
18 mentions
Customer service24%
13 mentions
“When ACIS canceled the trip, they promised a full refund”
On “Refund” · Mar 29, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
Overall rating and review count for this company and similar companies
Our tour guide was phenomenal! She held a textbook of information in her head, which made the trip that much more enjoyable. The only thing I would have done differently, was to spend more time at the Academia, and to have been able to make our own our food selections.
ACIS provided a great educational experience and we had a GREAT time in Costa Rica. Our bus driver and tour guide were awesome. They were extremely knowledgeable, friendly and helpful. It was a trip of a lifetime!!
We recently traveled to Spain, France, and Italy with a group of 23 students and 4 adults! We had an amazing experience and although there were some bumps along the way, ACIS and all its constituents handled everything flawlessly as we were able to continue our adventures! I definitely recommend ACIS to any school group that is planning to travel abroad. We have traveled with ACIS for 6 years now and I wouldn't dream of running a school trip without them on my side! I highly, highly recommend ACIS!
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ACIS was there for us from the beginning of the process till the end. I appreciated Tricia Holda calling me the day before we were leaving to wish me the best, to reassure me and to let me know if there were any problems
she wanted me to call immediately so they could fix anything right there and then. The trip was fantastic! Lodging, food and service were the best! And our guide Maynor was very helpful and knowledgeable! He took us on his own to a banana plantation and to a banana factory ,to his town's market....This was not included in the tour but Maynor is that kind of a good person and guide!
I typically avoid writing reviews but this is one time I just couldn't pass up. ACIS stayed on top of every step of our process and ensured we were well cared for. Our tour guides knew the cities like the back of their hands and answered every question our group had with additional commentary that sparked awesome discussions within our group. We never really felt like tourists, they made us feel at home and welcomed everywhere we went!
Began our tour of Spain in Malaga with an ACIS Global Conference then continued for another week on our own. The Global Conference was the perfect launch to our trip extension as it gave us more incite into the culture and history of Spain, and the confidence to continue on our own.
Italy france trip with students 14 June-26 June 2016
The majority of the trip was fabulous. It was a whirl wind tour even though it was 14 days in length. Terryl (sp) from Israel was certainly very knowledgeable and kept the group motivated and moving. Bumps along the way included, joining with another group that we were not informed of prior to the trip. Because of the differences in group structures, rooming was unequal both person and most significantly financially. No one in either group was in a triple room but I was charged an additional $800. to book a double for my daughter. A luxury it seems all others received without that added cost. The meals along the trip, while I understand the need to keep the cost contained were certainly not up to most European expectations. There was more chicken and rice served in Italy than I have ever seen. I realize it's a cheap filler but I would not want students from there to come to the US and experience bread and potatoes as what all Americans eat daily. All hotels were located in central locals with good transportation nearby. The tours of some high end local shops was a challenge to these kids on a budget and took up chunks of time otherwise used for other activities. the glass blowing demonstration in Venice was good but there wasn't a single thing in that shop for any of these students to reasonably purchase. The overall trip was an experience of a lifetime for most (if not all) of these students. I would still highly recommend the experience.
Our Italian trip provided both an exciting educational experience and a great deal of fun and friendship. Our tour guide Marius and our teacher Whitney Baun made sure that we were well-informed and engaged throughout our time in Italy. We would travel with both of them again and with ACIS!
Fun, organized, and worked well when we were delayed
Great trip in Madrid and Barcelona, we were delayed by around 2 days and we didn't mind at all because we got it all back in return if not better, I don't have the time to describe it all but it was great.
Several members of our group became ill. We had schedule sightseeing to be done that day. The agency was able to work their magic and reschedule activities so the kids were able to attend shows. Everyone was wonderful. No complaints!
The choices of airline, hotels and land transportation were wonderful.
Our trip guide without a doubt was over the top great! His knowledge of Italian culture, customs and the cities we visited were spot on. Richard is A1 in my book. Recommend him anytime. We definitely would go again.
Had such a great time! I was very impressed how organized this trip was. From the minute we stepped off the plane our tour guide & bus was just steps away. From there we went straight to our hotel with no problems and began to enjoy the beautiful city of Nice and the magnificent views of the Mediterranean sea. Amazed by how much we were able to see and do within the 9-day duration of our trip. Highly recommend if you have the opportunity.
ACIS has once again provided my students and me with an amazing experience. All the activities, restaurants, hotels and guides are absolutely fabulous. I continue to look forward to future trips!
Our ACIS representative, Stephanie Smith, was terrific. Our ACIS European tour guide, Albert, was very informative and assisted me when I had an accident in Budapest. I am thankful I had both people with me on the trip.
In Budapest I took a nasty fall in an intersection and landed on my face. I had cuts, severe bleeding, and a fractured nose. The problem was that no one knew where a hospital was. I think ACIS should give the tour manager and all ACIS employees information on hospitals near where we are traveling. The facility I was driven to in a taxi was horrible. It was filth. The medical staff did not use gloves or even was their hands. I had to insist on an x-ray that I then had to pay for in cash before I could receive it. (ACIS did reimburse me for all expenses.) Stefanie and another ACIS traveler met me at the hospital and got me in a cab to go back to the hotel. They then found a pharmacy after an hour of searching to get me alcohol and fresh bandages to clean up. Please make efforts to give medical information to your staff.
I continued the trip and all the hotels were excellent. The first nights dinner in Prague was not good and the last nights dinner in Munich was terrible. In Munich it was a two mile walk back to the hotel.
I enjoyed the group I traveled with and the knowledge of Albert and all the individual guides was excellent.
All ended well. I have recovered with only two scars on my face.
ACIS Educational Tours is a provider of educational travel opportunities designed specifically for teacher-led student groups. The company focuses on creating enriching travel experiences that empower educators to expose their students to diverse cultures and global perspectives beyond the classroom. Through a variety of customizable tour packages, ACIS aims to enhance students' learning through real-world experiences, fostering personal growth and cultural awareness.
The primary customers of ACIS are teachers, school administrators, and educational institutions seeking to organize meaningful travel experiences for their students. With dedicated program consultants and experienced tour managers, ACIS ensures that every aspect of the trip is well-planned and executed, allowing educators to focus on the educational aspects of travel. By prioritizing safety, educational value, and logistical support, ACIS Educational Tours strives to offer exceptional student travel programs.