ACIS Educational Tours is a provider of educational travel opportunities designed specifically for teacher-led student groups. The company focuses on creating enriching travel experiences that empower educators to expose their students to diverse cultures and global perspectives beyond the classroom. Through a variety of customizable tour packages, ACIS aims to enhance students' learning through real-world experiences, fostering personal growth and cultural awareness.
The primary customers of ACIS are teachers, school administrators, and educational institutions seeking to organize meaningful travel experiences for their students. With dedicated program consultants and experienced tour managers, ACIS ensures that every aspect of the trip is well-planned and executed, allowing educators to focus on the educational aspects of travel. By prioritizing safety, educational value, and logistical support, ACIS Educational Tours strives to offer exceptional student travel programs.
ACIS Educational Tours has a positive customer experience.
ACIS Educational Tours receives high praise from many customers, who highlight the exceptional planning and execution of their trips. Reviewers frequently commend the knowledgeable and friendly tour guides, as well as the centrally located hotels that enhance the travel experience.
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Many express satisfaction with the well-organized itineraries, noting that their trips to destinations like Paris, Costa Rica, and Italy were memorable and enriching for students. However, some customers report issues with trip cancellations and delays in refunds, which have caused frustration. Despite these concerns, the overall sentiment remains positive, with a significant majority of travelers expressing their intent to continue using ACIS for future educational tours.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.6
737
100%
+0.5
● Low
4.6 / 5 overall
=
737 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.9▲ 0.5
12-month avg
4.7
All-time
4.6
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
5.0
3
Sep 24
5.0
1
Oct 24
4.5
6
Nov 24
—
0
Dec 24
5.0
1
Jan 25
5.0
1
Feb 25
—
0
Mar 25
4.2
5
Apr 25
5.0
2
May 25
—
0
Jun 25
5.0
4
Jul 25
4.9
7
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 440 positive reviews
Helpful support21%
94 mentions
Customer service17%
74 mentions
Fast & efficient7%
32 mentions
Professionalism7%
32 mentions
“I can't imagine traveling with a better company”
On “Helpful support” · Jul 14, 2025
Top complaintsof 54 negative reviews
Refund69%
37 mentions
Cancellation67%
36 mentions
Payment issues33%
18 mentions
Customer service24%
13 mentions
“When ACIS canceled the trip, they promised a full refund”
On “Refund” · Mar 29, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
Overall rating and review count for this company and similar companies
Our tour of France was excellent! We had an amazing opportunity to see and do so many things throughout the entire country. Having the local guides in some of our stops was also a great way to get more in depth and personal cultural experience as well. Definitely recommend ACIS tours and would take one again in a heartbeat.
ACIS has long provided a fantastic travel experience for us. We always enjoy the rigorous schedule because we get to see so much - thrilling scenery and beautiful art and magnificent architecture.. Once we got to our first destination, all these things transpired. But, getting to Athens from the USA was awful thanks to Delta and bad weather in NYC. Mostly, the airline was not helpful nor understanding as we attempted to reschedule our 28 travelers. I feel that ACIS let us down in conjunction with the Delta fiasco. The travel was to take about 17 hours but it took over 50 hours .. should ACIS have intervened and gotten all of us on a different flight out of Atlanta? The window of opportunity closed on us ... one delay after another between Atlanta-NYC-Brussels (detour) -Athens. Our leader pleaded with Delta and ACIS for assistance with multiple phone calls throughout the delays in NYC and then in Brussels - especially when a few students did not have a seat on the last flight to Athens. I feel ACIS commitment to make our entire travel experience great from start (airport) to finish was lacking by leaving us to fend for ourselves against Delta. The beginning of the travel adventure was.. a nightmare. I am disappointed that ACIS did not take control away from Delta and book different flights to get us ALL where we were supposed to be, when we were supposed to be there.
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We had a wonderful trip but the only recommendations Inqoild give are the meals that are given that supposedly represent our meals here in the US. While we indeed have a bad wrap for our high consumption of carbs, having one meal that was pasta, French fries and beef roast was 1) nothing that any American would concoct but so unhealthy. There were no veggies nor fruit. Unfortunately, the next night wasn't much better. Also, where we served bottled water, each of us was only allowed one with our meals. This needs to be amended. Per ACIS, breakfast and dinners were included and in 112 to 120 degree heat that we endured, water should not have been an issue.
Also, the last time that I took a trip I mentioned the amount of free time. While we are aware of the time spent exploring, there was way too much down time in Sevilla where events could have been planed.
Also, please remind teachers and students to bring IDs as we needed them to get discounts. There was way too much extra money spent on events and with the inconsistency of the employees and their haphazardness of being kind, some of us were charged far more than other groups.
Raquel was amazing and I would definitely request her by name for my next trip.
Lucy Ryan was the most amazing guide! She treated us like family and made sure our trip was unforgettable! There is NOTHING I would change about our trip
Our school recently piloted the Young Women's Leadership tour to Italy for ACIS. I have traveled several times with ACIS in the past, and have always been impressed with their customer service, tour guides, hotels, restaurants, and the educational/cultural emphasis of their tours. The YWL tour of Italy combined all of the above with an outstanding array of leadership workshops and presentations focused on the female perspective in Italy. We heard from diverse groups on a wide range of topics. My colleague and I, as well as our students, were awed and inspired by the women who met with us. We were equally touched and appreciative of the commitment and interest of the ACIS staff in the focus of this trip, and at every level of the organization's leadership.
I have traveled with ACIS four times in the past. Every single time, they exceed my expectations!!! ACIS has adapted very well to the changing climate of global travel and the hesitation that many teachers have. I was overwhelmed that you took great strides to make our stay extremely pleasant and safe! The new cultural additions to the trip, such as painting at Cezanne's home, was priceless! Our tour guide, Marie-Helene, was like one of the family and made our trip memorable. She was efficient and kind. Never once did I worry or regret choosing to travel with ACIS.
This is my family's third trip with ACIS.
Your organization is well informed from beginning to end. Thank you for allowing my son's the opportunity to travel safely abroad.
I worked with Heidi Pettit; from the beginning she was patient, professional and helpful to me and parents. All activities, transportations and accommodations were superb. After years since I left ACIS, I was happy to be back with the company again.
ACIS provided an amazing experience as I went on a trip with my school to the wonderful country of Costa Rica, where I was able to participate in many activities such as Zip-lining and in depth tours of the culture. I would highly recommend using ACIS for any group trips you wish to take in the future.
We traveled to London, Paris and Barcelona with a school group. We had one member who was post surgery and needed to switch to a wc as the walking was too much. Our guide took great care of her in all three cities. Then another person got sick and she got a doctor to come to the hotel and get them taken care of. The extra things, like the art walk in Paris and the food experience and biking in Barcelona, were amazing. I have done these trips before. Sonia was the best. ACIS creates a comprehensive package that allows the participants to get the most out of their travel experience.
Costa Rica March 2017
I did not expect all of the logistics and organization that were in place to make sure that we enjoyed every possible adventure. Our tour guide was exceptional in handling problems as well as guiding through his country's wonders. He went above and beyond. The meals were abundant and tasty, some places more than others. Some students complained about having white rice and black beans again but others loved it.
As the group leader I was relaxed since everything was taken care of all the time. ACIS called and asked me if all was going well and if there was anything they could do to improve.
The hotels were all excellent choices and the staff helpful and efficient.
It was a marvelous trip which I know changed many lives already!
Spain was amazing and the trip was awesome!! I wish we had a little more free time on some days, but normally we got about a hour to two to have free time. The tour guide was amazing, and you could tell she really enjoyed what she was doing. I would definitely recommend!!
This was our first time on an ACIS trip, and the service far surpassed any other agency we've worked with. Denise Erb took care of everything, down to the smallest detail,; we were able to focus on the wonderful sites we visited. Our tour guide, Libby, was more than amazing...another detailed-oriented person. She and Denise made sure we had the perfect balance of excursions and downtime. We highly recommend ACIS...first class all the way!
ACIS Educational Tours is a provider of educational travel opportunities designed specifically for teacher-led student groups. The company focuses on creating enriching travel experiences that empower educators to expose their students to diverse cultures and global perspectives beyond the classroom. Through a variety of customizable tour packages, ACIS aims to enhance students' learning through real-world experiences, fostering personal growth and cultural awareness.
The primary customers of ACIS are teachers, school administrators, and educational institutions seeking to organize meaningful travel experiences for their students. With dedicated program consultants and experienced tour managers, ACIS ensures that every aspect of the trip is well-planned and executed, allowing educators to focus on the educational aspects of travel. By prioritizing safety, educational value, and logistical support, ACIS Educational Tours strives to offer exceptional student travel programs.