ACIS Educational Tours is a provider of educational travel opportunities designed specifically for teacher-led student groups. The company focuses on creating enriching travel experiences that empower educators to expose their students to diverse cultures and global perspectives beyond the classroom. Through a variety of customizable tour packages, ACIS aims to enhance students' learning through real-world experiences, fostering personal growth and cultural awareness.
The primary customers of ACIS are teachers, school administrators, and educational institutions seeking to organize meaningful travel experiences for their students. With dedicated program consultants and experienced tour managers, ACIS ensures that every aspect of the trip is well-planned and executed, allowing educators to focus on the educational aspects of travel. By prioritizing safety, educational value, and logistical support, ACIS Educational Tours strives to offer exceptional student travel programs.
ACIS Educational Tours has a positive customer experience.
ACIS Educational Tours receives high praise from many customers, who highlight the exceptional planning and execution of their trips. Reviewers frequently commend the knowledgeable and friendly tour guides, as well as the centrally located hotels that enhance the travel experience.
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Many express satisfaction with the well-organized itineraries, noting that their trips to destinations like Paris, Costa Rica, and Italy were memorable and enriching for students. However, some customers report issues with trip cancellations and delays in refunds, which have caused frustration. Despite these concerns, the overall sentiment remains positive, with a significant majority of travelers expressing their intent to continue using ACIS for future educational tours.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.6
737
100%
+0.5
● Low
4.6 / 5 overall
=
737 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.9▲ 0.5
12-month avg
4.7
All-time
4.6
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
5.0
3
Sep 24
5.0
1
Oct 24
4.5
6
Nov 24
—
0
Dec 24
5.0
1
Jan 25
5.0
1
Feb 25
—
0
Mar 25
4.2
5
Apr 25
5.0
2
May 25
—
0
Jun 25
5.0
4
Jul 25
4.9
7
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 440 positive reviews
Helpful support21%
94 mentions
Customer service17%
74 mentions
Fast & efficient7%
32 mentions
Professionalism7%
32 mentions
“I can't imagine traveling with a better company”
On “Helpful support” · Jul 14, 2025
Top complaintsof 54 negative reviews
Refund69%
37 mentions
Cancellation67%
36 mentions
Payment issues33%
18 mentions
Customer service24%
13 mentions
“When ACIS canceled the trip, they promised a full refund”
On “Refund” · Mar 29, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
Overall rating and review count for this company and similar companies
My trip was amazing and I couldn't have done it without ACIS. Even when we had a few bumps in the road, that being a delayed flight, and then missing our connecting flight they figured everything out right away and allowed us to make it home safely. This trip changed my perspective on a lot of things and I am very glad I went.
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My daughter and I went on a nine day ACIS tour with a group from our local high school this last June. I was very happy with the way ACIS handled every detail from the planning and payment stages through getting on the plane to come back home. Our tour guide, Simone, was amazing. There were a few times when problems arose, such as one of our flights being canceled while we were waiting at the gate, and I personally would have been at a complete loss figuring out what to do about it, but Simone took things in hand and got our whole group on the next flight available, got our luggage transferred over, and got us food vouchers too. What I'm saying is, ACIS and the people they employ are very good at taking care of whatever situations arise and keep things moving along seamlessly. I would highly recommend them to any group planning a tour.
During the horrible events that polluted France, knowing my daughter was with ACIS, my worries were nil. I was kept abreast of the entire itenerary, and if sudden changes were needed, ACIS ensured they would notify the parents of its travelers. My daughter attended with many students and a few teachers.
I would recommend ACIS without a doubt.
Thank you ACIS!!
What I loved most about my recent trip to Costa Rica with 8th grade students was the amount of culture that they actually experienced. I have traveled with other programs in the past that have had much more of a tourist focus. The home stay allowed my students to get to know individuals and really see what their lives are like. That's priceless!
My two weeks in Austria and Germany on an ACIS tour were fantastic. The tour guide was amazing, the itinerary was varied and interesting and the accommodations were first rate. The tour group was wonderful. I would definitely recommend ACIS.
From the moment we met our tour leader, Lou, at the airport we moved, heard stories, played games, ate wonderful food, learned the language, and saw France through the eyes of une Francaise who loves her country and wants all who come to visit to love it as much as she does. My experience was all I had hoped for and more. The fact that we were a group of adults and children and we were all given exactly what we needed to experience the France we wanted to see was amazing. We were well taken care of and guided to enjoy some eating and touring on our own but were made to feel very comfortable in a foreign land. This was a most amazing visit to France.
1. Too fast paced and the tour leader advised us several times of "no real time for lunch so grab something and get back to bus." Not acceptable and was looking for a nice lunch break.
2. Our tour leader booked a flight that I thought was a needless early plane flight and Amsterdam connection journey back home and could have been booked direct through Dublin return. We needed to catch the Glasgow flight leaving 6?05 AM and changing planes in Amsterdam. Why not take a direct out of Dublin to Atlanta later? Our leader explained she didn't want to land in JFK. Couldn't a later flight be booked?
3. Our tour guide knew history of our locations but not the current economics, etc. That would have been very educational as well.
4. Too long on Iona - two days not necessary.
Our tour guide made even the bus time interesting. Great hotels and overall experience. It was a bit pricey but would recommend versus other groups I have toured with. Thanks for a memorable trip Dominic! !
Had the best tour guide Chris!! He made our trip amazing and knew what he was doing. When there was a day that got mixed up he stayed up all night to find somehting for us to do the next day and would accomdate to us.
Franc eis an amazing country. I was provided with an excellent tour guide that made all the learning fun and exciting. I wish the trip would've been a little longer and shopped a little more around town. Other than that the trip was amazing!
Dimitra, our tour guide rocked it!
Our group of 43, students and adults, all enjoyed her knowledge, sense of humor and flexibility.
The trip was absolutely terrific!
My trip this summer was the best experience of my life. ACIS was so organized in the planning that made this trip stress free and 100% enjoyable. Highly recommend using ACIS for your tour!
GREAT guide (ask for Mauro) with great tour content. I can officially say i've seen and enjoyed what Italy and France has to offer. I CAN'T WAIT to go back.
I have taken 4 tours with ACIS, and found them all to be a great balance of education and culture immersion. Lucy is a tremendous Tour Manager and highly recommend her if you can get her!
Libby was an awesome tour guide. She made the experience very personalized for us. She showed us many "behind the scenes views" that most tours do not. Would recommend this tour to everyone- but, rest up before you go because it will be a non-stop experience while you are there!
ACIS Educational Tours is a provider of educational travel opportunities designed specifically for teacher-led student groups. The company focuses on creating enriching travel experiences that empower educators to expose their students to diverse cultures and global perspectives beyond the classroom. Through a variety of customizable tour packages, ACIS aims to enhance students' learning through real-world experiences, fostering personal growth and cultural awareness.
The primary customers of ACIS are teachers, school administrators, and educational institutions seeking to organize meaningful travel experiences for their students. With dedicated program consultants and experienced tour managers, ACIS ensures that every aspect of the trip is well-planned and executed, allowing educators to focus on the educational aspects of travel. By prioritizing safety, educational value, and logistical support, ACIS Educational Tours strives to offer exceptional student travel programs.