Faye Travel Insurance Reviews

Have used Faye travel insurance several times. Found their website/app to be easy to navigate and straightforward. Had to file a claim during a recent trip and after the requested documentation was submitted, the claim was handled quickly and professionally with no hassle.

Thankfully I didn't need it, but felt confident that I was covered if needed.

First time using a travel agent for decades, I will use them again.

Keep in touch Airline info And needs

I enjoyed the frequent communications throughout the trip.. Very proactive.

It was reassuring knowing I had coverage in case something had happened.

Good coverage for price.

Gave me peace of mind to know I was protected In case of an emergency

Good to know to have an insurance during a motorcycle trip in Europe. Thanks to the almighties that i didnt need it !

We didn't need help

The representative helped me make the decision on how I should consider in insurance coverage for my trip to Italy and answered my questions on important matters. I like that it was an easy process. Insuring our trip gave me the peace of mind during our trip.

Convenient way to obtain travel insurance!

Smooth vacation. Faye kept us updated throughout. Especially flight that unfortunately got delayed on way home.

easy to purchase, clear paperwork, phone numbers to call for help.

I liked that within 24 hours of ordering insurance for my trip I received many pages of what I was covered for. I felt that if I was sick or hurt on this trip, I would be taken care of. If I take another trip, I will insurance again from Faye Travel Insurance,

Smooth, easy to use and helpful. Has everything you need for your trip at your fingertips.

My experience with Faye Travel Insurance has been a study in contrasts. When it came to signing up for a policy, the company was impressively quick and efficient. The process was smooth, and my payment was accepted without any issues. It seemed like a promising start, with a clear focus on the customer. However, the true test of an insurance company lies in its claims process, and that's where the positive experience ended. After filing a claim, the responsiveness I had initially praised disappeared completely. Despite their policy clearly stating that we qualified for coverage, they denied our claim without a clear explanation. To make matters worse, they repeatedly asked us to submit the same information multiple times, which felt like a deliberate stall tactic. Their customer service showed little regard for resolving our issues or providing clear communication. Overall, I would not recommend Faye Travel Insurance due to their inefficient processes and lack of customer focus. The lack of communication and the slow-moving process have turned a straightforward situation into a stressful ordeal. For a company that was so quick to collect my money, it's disappointing to see a complete lack of urgency and customer care when it's their turn to pay. This experience has shown me that their priorities lie in acquiring new customers, not in supporting existing ones when they need it most.

Spent 1000 dollars for trip insurance. International trip with friends. Our flight from home was cancelled by American Airlines. Is this covered with Faye? No, because the cancellation happened before we left. Does not matter that we missed the first day of our vacation and were not able to meet up with friends. Originally scheduled to arrive at 11am, arrived at 1230am the next day. This is not a delay either because they don't use the original booking, they use the rescheduled by the airline booking. The original booking is what I bought the insurance for. This makes absolutely no sense.

I didn't need too use services, as everything went smoothly. and the customer interface is the best part - if I had an issue, I believe Faye would be responsive.

We didn’t have to use our insurance, which meant we had a very successful vacation. It was reassuring to have the Faye insurance, just in case.