9 hours ago
At first I found it tricky to navigate the app but once it was done it was very efficient.
10 hours ago
It was really difficult to transfer money from my bank account. Wise kept saying it was my Bank, but my Bank couldn’t find any problems.
10 hours ago
Absolutely terrible experience with Wise. I used my account for 4 years to receive legitimate client payments from the USA, with valid invoices and proof of income. Yet Wise suddenly closed my accoun... See more
Easy to use and very reliable products. The debit card is awesome and worked every time I used it overseas. The Exchange Rates are the best you can find anywhere and even with paying a fee you still pay less than you would anywhere else.
Five star service. Easy and super fast.
Great app, low rates and quick transfers but at the expense of very poor and lacking customer service, that is not enough for me. There are always other options to seek. P.S. I did reach you and waited for over a week with no response and my ticket remains pending but I am not in the habit of begging for service, sometimes we just need to walk away.
Easy and convenient to use
Cheap and convenient way to transfer money anywhere in the world
I’m able to seamlessly spend in any country I visit in the local currency without worrying about carrying cash or finding a cash point. I’m never left with foreign currency I can’t do anything with but donate it at an airport.
Personally for me it was a safe way for paying for goods and services while on holidays. It gave me peace of mind of my funds being safe while away.
Super fast and accurate
Always asking for additional verification information, and often the links they provide do not work (blank pages, or options not available). Their AI support is even more frustrating.... So challenging to work with.
Easy app for everythings that need to be done
Wise is just so clear and easy to navigate compared to other accounts of this type I have looked at. Others seem to have more capabilities (joint accounts for example) but for ease this is the one.
I absolutely hate dealing with Wise. Closing an account shouldn’t feel like an impossible mission. Honestly, it’s easier to get out of hell than to close your Wise account. And before Wise responds with the usual “you can close your account through the app” — I ALREADY TRIED. I contacted Wise support, followed all the steps they gave me, and I still cannot close my account. The “Close account” button remains unavailable. So telling customers to simply go to Settings and close the account is not a solution when the option is literally unavailable. The whole process is frustrating, complicated, and unnecessarily difficult. If someone wants to leave your service, just let them leave. This experience has completely ruined my impression of Wise.
We have been with Wise from the very beginning. Have never had a problem, brilliant service, would always recommend
Fast, efficient and a good rate with low fees.
Perfect best financial institution
Super. Thanks
Everything is fine
If it weren't for the fact that they mislead customers and scam them into believing they are receiving a higher exchange rate than in actuality by intentionally displaying the exchange rate as N.NNNN and then always (or almost always since I once received a less-than-0.00005-higher exchange rate because I'd complained about this very thing to them shortly before then; They responded by falsely claiming it's illegal in the US to display the XR to 5 decimals... lol) using N.NNN(N-0.00005), then I'd rate the company higher. They faced negligible legal consequences and or virtually weren't held to account when they were caught doing this, which is I guess why they continue doing it...
I thoroughly enjoy Wise & used it extensively through my trip to the USA last year...i had no issues at all & it was so easy... I now use it when I go over to Australia to visit family...preload the currency before I leave...
Excellent for travelling as it is convenient and fast money transactions.
Based on analysis of 32 reviews rated 1-2 stars for Wise.com
“It was really difficult to transfer money from my bank account”
“I’ve been a Wise customer for 15 years now, using my account for my daily purchases and payments of customers for fre...”
“I used my account for 4 years to receive legitimate client payments from the USA, with valid invoices and proof of in...”
“Their customer service told me to look at the issue and will be back in one day, but not any response from them yet”
“I HAVE BEEN WAITING FOR DAYS TO RECEIVE THE REFUND”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Wise (formerly TransferWise) is a London-headquartered financial technology company that moves money across borders. It was founded in 2011 by Kristo Käärmann and Taavet Hinrikus, renamed from TransferWise to Wise in 2021, and is listed on the London Stock Exchange. Wise's core pitch is that it converts currency at the mid-market exchange rate, the rate you see on a search engine, and charges a separate, disclosed fee rather than marking up the rate. Beyond one-off international transfers, it offers a multi-currency account that can hold and convert dozens of currencies, local account details in several countries for receiving payments, a debit card for spending abroad, and Wise Business accounts for invoicing, paying suppliers and running payroll internationally. Wise operates as a regulated money services business: in the UK it is authorised by the Financial Conduct Authority, and in the US it is registered with FinCEN and licensed at the state level. Like any payments provider, it can ask customers to complete identity verification and may hold or review transfers that trigger compliance checks, which is a common theme in customer feedback. Fees, rates, supported currencies and transfer times vary by route and change over time. The descriptions above are Wise's own published positions and have not been independently verified by CrowdTrust; read the customer reviews on this page for first-hand experiences.
This business has claimed their CrowdTrust profile and actively responds to reviews.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.
Reviewers consistently report positive experiences with Wise.com. Customers often highlight easy, fast, easy use, wise. A minority mention drawbacks around wise, account, money, bank. Overall sentiment is strongly positive with an average rating of 4.1 stars across 153 reviews.
