9 months ago
Your company were very efficient dealing with our problems, Natalie and Ryan realised what had occurred and very speedyle resolved the matter without any argument. We can highly recommend your comp... See more
9 months ago
From ordering to delivery we were kept informed of progress. The product is substantial, easy to use and perfect for our needs. The construction took a little while and we felt that the instructions... See more
9 months ago
Contacted white stores having bought a bistro set, we liked it so much we decided to buy some footstools to go with, Ryan at White Stores responded and quickly found some suitable items, which were qu... See more
I would like to thank Joe jones you actually really helped me as I was missing items when delivered because it was impossible getting through customer service he was very professional and very helpful
N0-one has replied to my communication.
Superb experienceand great end product Very satisfied with ordering, delivery, value for money, quality of garden set. The only negative; it was fiddly to put together (especially if you have long finger nails) but worth it eventually
Delivery was promt and on time. I ordered a bistro set . When I unpacked it I noticed one of the chair legs was a little curved inward but it didn’t bother me much as overall I was very pleased. Unfortunately the chair now has started creaking don’t know if the two things are related. Neither me or my wife are heavy people so it’s not that. I have sent an email and am waiting for a response. Regards Glenn Merryweather
original item delivered to wrong address, this cant be picked up and delivered to me, it seems it has to go back to depot over 100 miles away and then redelivered , i cant comprehend this! its been over a week since the wrong delivery , i bought and paid for a pergola, it hasn't been delivered to my address, i haven't signed for it , i do not have it, yet you seem to be making this harder than it needs, it should have been sorted the same day as i notified you of the incorrect delivery within a few minutes of getting a picture of it in someone else's garden , email responses seem to take an eternity with a different person each time !!
Great furniture. Great service
Missing part noted on pergola roof which we requested and it was sent very efficiently,
We were really impressed with the order confirmation which we received straight away, delivery was quick and efficient. Contact was constant. Quality was excellent. It was not easy to put together and my husband needed assistance. He was most impressed with the items included and the extra items received should some be lost.
Good service, polite delivery and good quality furniture
Excellent service
Great product quick delivery, everything felt excellent quality
Jenny was rapid and efficient throughout, answered all queries and was brilliant. Highly recommend
One chair was damaged on arrival, but customer services quickly responded and sent another. Customer services were very helpful
Good variety and competitive prices.
Derek was extremely helpful in store. Myself and my husband were there a long time deciding. He left us to our own devices whilst we were browsing the showroom (even though we pretty much knew what we had gone for) but was there for any queries and questions. He also helped me over the telephone after our delivery when I had a question on our canter lever parasol and base connection.
I had a slight issue with my purchase, I sent an email to ask for it to be rectified & Jade Mulder responsed with a couple of emails to ensure the right action could be taken. Long & short of it, problem was resolved with a few emails.Fabulous.
Not happy No complete order delivery was a nightmare No one responded to missing order just got notification on way poor service
Guys who delivered my pergola - Paul and Martin were execellent
We saw their 10% ‘sitewide’ offer and based on a previous visit to their outlet store in Cambridge, braved the Black Cat roundabout closure and took a drive out there. The store was empty of customers when we arrived and no-one acknowledged us. Throughout about half an hour there we didn’t get any contact from staff. As we were leaving we spotted something and went to the counter where on asking for the 10% discount were told it was only on selected items but the lady still proceeded to take details and sell the item to us. We were quite bemused by her approach of firstly telling us their delivery charges, then not giving the discount but continuing anyway with the sale. She did help take one chair to our car, which I guess is a level of service. We dropped a note to Customer Service asking about the discount but were told as we shopped at their outlet store, the discount didn’t apply (so sitewide meant the website and stores EXCEPT the outlet one) and that the sales team were busy with other customers when we arrived. Presumably the invisible ones! Last year staff couldn’t have been more helpful, with offers of drinks, dismantling furniture to be able to take it away and getting the extra discount even on clearance items. We actually spent almost £3,000 elsewhere that day on garden furniture from another Cambridge store after leaving feeling very disappointed. The different service levels were so different. The loss is theirs as we used to recommend them to friends and family.
Ordering was easy and delivered on time. Great quality. Really pleased with our purchase. Not used much yet as the suns disappeared!
Based on analysis of 47 reviews rated 1-2 stars for White Stores - The Outdoor Living Store
“Never ever again will I use these liar's”
“After the horrible customer service they gave me I couldn't be bothered returning so it's gone in the skip”
“I returned an item but had to chase repeatedly to find out why I hadn’t been refunded”
“Not happy No complete order delivery was a nightmare No one responded to missing order just got notification on way...”
“First delivery was damaged”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
White Stores is an online retailer specializing in garden furniture and outdoor accessories. The company offers a wide range of products, including rattan, aluminum, fabric, and rope garden furniture, as well as metal pergolas and parasols. Their extensive collection is designed to enhance outdoor living spaces, catering to customers looking to create comfortable and stylish gardens. Targeting homeowners and outdoor enthusiasts, White Stores provides various buying options, including buy now, pay later services, to make purchasing accessible. With a focus on quality and customer satisfaction, the company emphasizes careful picking, packing, and delivery of their products. Additionally, they operate multiple showrooms for customers who prefer an in-person shopping experience.
White Stores receives high praise for its exceptional customer service and efficient delivery, with many reviewers highlighting the helpfulness of staff like Jade, Natalie, and Ryan. Customers appreciate the clear communication throughout the ordering process and the quality of the products, often noting that their furniture meets their needs perfectly. However, there are some concerns regarding delivery issues, with a few customers reporting damaged items and delays. Instances of poor quality control and unresponsive customer service have also been mentioned, indicating room for improvement. Despite these criticisms, the majority of consumers express satisfaction with their purchases and recommend the store for its great service and product quality. Overall, White Stores is viewed positively, with a strong emphasis on customer care.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.