Wessex Water Reviews

The Wessex Water representative I spoke to was immediately understanding and helpful.

Call handler was competent, but I'm baffled as to why people talk to your people over the internet, taking 20 odd minutes to complete, when a phone call could do the job in 3 minutes.

Very good live chat helped me quickly with what I needed to know

I was given notice as to when they were coming & 3 team members arrived promptly. They were all really polite & helpful & kept me updated on their findings & decisions all day. They left the garden tidy and were efficient in every way. Thank you

I had a query about high wwater pressure. He was very good at picking up on the fact that I had some knowledge and wanted to be treated promptly. He anticipated this and agreed it should be treated as urgent. Phone call promised within 3 hours but more like half an hour. Everything explained to me well and reassured I could phone again if pressure seemed to be increasing so very reassuring

Callen is very helpful in solving the issues that I have with my bill.

Used the chat facility and my questions were answered promptly. Thank you.

Prompt response

Quick and easy to report problem and have it fixed

Unlike the local blocked drain company who spent over 3 hours trying to unblock my sewer, they also managed to block up my neighbours sewer at the same time. Wessex water arrived in no time at all and managed to unblock the sewer at their first attempt, they will be returning in the near future to raise their manhole in the lane to flush through their main sewer to ensure all is well and working as it should. Well done Dave, you were the star of the day.

Have had an issue of water flooding the sewer and backing up in my system causing my manholes to fill with dirty water. It was decided to put a new chamber with a NRV. Alex West, Aaron Selway and Kian Williams did the work over three days and were courteous, helpful and did a really good installation and left the site very tidy.

Easy to log on website but also used messaging which was instant and advisor was very professional. Great service

Excellent service. Responsive and helpful. Everyone was knowledgeable and efficient. Everything done in short time frame with information at every step. Well done and thank you

Excellent communications and no quibbles about what had happened. Customer services were efficient, helpful, clear and unambiguous. Payment was made very quickly and simply by bank transfer.

Very helpful and prompt response. Also I am deaf so an online chat overcomes that problem

Agent followed by live chat with a call to make sure all clear for me .

The company's system is worse than bad. My wife and I just moved home and have been trying to apply for a new address since before the move—that was three months ago. Until now, the address has remained unchanged, and we are getting bills for the previous address. We also found that the account has another holder who was the previous resident, and this was not changeable either. Nice one, mate.

Responded to a call out immediately although not their responsibility. They made safe the area. Very grateful. Excellent communication.

I wished to change email address and Callen was helpful and efficient thank you

Chat box answered quickly and was helpful, team dispatched on the same day, and they rang me to say they were on their way. The issue was solved that day.