Wessex Water receives high praise from customers for its outstanding service and helpful staff. Reviewers frequently highlight the efficiency and professionalism of the team, noting quick response times and effective problem resolution, especially during emergencies. Many express satisfaction with the friendly demeanor of the staff, who are described as knowledgeable and attentive, ensuring that customers feel informed throughout the process. However, some complaints arise regarding billing issues, with a few customers expressing frustration over unexpected charges. Despite these concerns, the overall sentiment remains overwhelmingly positive, with many considering Wessex Water the best in their experience. Overall, Wessex Water is recognized for its excellent customer service and commitment to resolving issues promptly.
8 months ago
I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morn... See more
8 months ago
The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job ver... See more
Very friendly and efficient operative, who cleared the blockage within minutes, and gave me a lot of relevant information. Called out within hours of raising the issue online. All in all a great experience.
I was visited by Dean Wotton yesterday after reporting a obnoxious smell coming into my house from the drain. He was such a pleasant man who was very experienced in his job. He sorted out the problem for me ☆☆☆☆☆ thank you Dean
Spoke on the web chat to Jenna-Grace to resolve an issue. She was super efficient and really helpful.
Very helpful and efficient.
The person on the chat site was very helpful.
Very helpful today but still waiting for original request to be acted on
Helpful and gave me the information I needed
Brilliant Job from Steve & Keelen who located, uncovered and reinstalled a hidden manhole in our garden. Great service right through from calling customer service to completing the job. Very impressed, many thanks!
Used live chat to avoid phone call. Easy and quick service that answered my query promptly.
Great customer service thank you
I contacted WW for advice on a sewage smell in the property. They logged a job and sent someone out to investigate same day. The issue turned out not to be the responsibility of WW, but nonetheless it's reassuring to know they will act upon a customer's call promptly.
Short waiting time and very helpful member of staff.
Michaela and Amy were both really helpful and supportive which I really appreciate too. The reason I got in touch was because I was struggling with filling out my form due to having Dyslexia and I was stressing myself out trying to do this
I don’t like live chats. The operator was polite and eventually passed me on to the correct department. I would rather speak to a person live or have a call back
I originally contacted by email last week and didn't even get an acknowledgement, B-U-T - I telephoned this morning and the phone was immediately answered by a real person within microseconds who was very helpful and knowledgeable and it seems that they are dealing with my notification forthwith. Very pleased with this subsequent action, thanks Louise
Sam was Quick and very helpful
Really quick pickup time and always friendly. These guys have been assisting me with an ongoing issue for some few months and have always been friendly and knowledgeable in dealing with my requests and helping me understand. They've been really easy to deal with and I'm grateful for all the help they've provided.
Quick response sorted problem with no fuss
Had a blocked sewer drain, rang emergency line, told someone would be out that day. 2 hours later David arrived and sorted the problem promptly and efficiently telling us everything he was doing and what the situation was. Luckily for us not our initial problem but getting sorted nevertheless. Great service
Ollie.P came to sort out my sewage problem. He was friendly and got the job done excellently and quickly. Thankyou REF. 63063220001
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Wessex Water is a utility company that supplies water services to over 2.9 million customers across the South West of England. The company is committed to environmental sustainability and actively engages with the local community to ensure responsible water management and conservation. Wessex Water provides essential services including water supply, billing options, and support for customers facing financial difficulties. In addition to standard water supply services, Wessex Water offers resources for customers such as guidance on preparing for winter weather, reporting issues, and accessing information about local work and incidents. The company also monitors storm overflow discharges and provides real-time data to help residents stay informed about water quality and environmental conditions.
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