Wessex Water receives high praise from customers for its outstanding service and helpful staff. Reviewers frequently highlight the efficiency and professionalism of the team, noting quick response times and effective problem resolution, especially during emergencies. Many express satisfaction with the friendly demeanor of the staff, who are described as knowledgeable and attentive, ensuring that customers feel informed throughout the process. However, some complaints arise regarding billing issues, with a few customers expressing frustration over unexpected charges. Despite these concerns, the overall sentiment remains overwhelmingly positive, with many considering Wessex Water the best in their experience. Overall, Wessex Water is recognized for its excellent customer service and commitment to resolving issues promptly.
8 months ago
I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morn... See more
8 months ago
The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job ver... See more
I've called the hotline just now to seek for help to investigate an external leak. Fun was fantastic and he is able to understand my situation very quickly and explained me all the next steps. Really appreciate this level of customer service.
Although I am a Thames water customer (unfortunately), Wessex Water are responsible for waste water in my area. My rented property regularly has issues with foul waste and Wessex Water always come and solve the problem.
Sam was very helpful gave me all information needed and passed the information on to the relevant department
Raised a complaint about my water pressure Ref: 063066441001 Received message stating you would contact me by 23/01/2025 No contact from you at all - water pressure has worsened.
The main village sewer blocked and flooded our patio and kitchen. Dave & Jack arrived within 1 1/2 hours, found the blockage (fatberg), cleared it with a pressure washer, and inspected the drains with a camera, and cleaned up the mess and disinfected the area. Very efficient and friendly.
I had a good experience today when contacting Wessex water website. Harry, was helpful providing the information needed for the water pressure assessment.
Having contacted Wessex water today and chatted to Jenna-Grace and Lawrence in the chat room. Very helpful and considerate with answers to my questions. Thank you
Rude customer service and ridiculous direct debit amounts!
Gave me an answer to my query although at times I wondered if I had been hung up on.
We had loss of water supply due to a leak on the public road, reported to Wessex Water and within 10 mins a supply of bottled water was delivered by a very nice, pleasant young man and the leakage was dealt with very promptly and we were kept informed of the progress all the way through. Well done and thank you Wessex Water. Excellant serice.
Excellent responses, clear pathway to finding a solution and good to chat with a human being. My past experience with Wessex Water has always proved positive with very quickly response times.
The Online Chat operative, Sam was very helpful and quickly resolved the issue I had in reference to an automatic change in my Direct Debit Payments without prior knowledge. I have given 4 stars for Sam as an individual, not for Wessex Water as a company.
Amy, the chat handler, was prompt and curteous in dealing with my query.
Thank you Anees for guiding me regarding billing
Quick and helpful response and problem resolved.
Prompt and helpful responses.
Kieran and Ben did a great job. Very polite, helpful and kept us informed of what was going on.
My drains started playing up so i spoke to representative in an online chat she arranged a call out for today. A lovely engineer called Ricky Nelmeas responded to the call out at my home today, he was professional and friendly, he found the problem straight away and had the drain unblocked in no time at. Great service all round from my first contact to the problem being solved. Job reference 063081500001
Very helpful. The team of Dean and Rudy were very pleasant and professional.
Nice and easy service.
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Wessex Water is a utility company that supplies water services to over 2.9 million customers across the South West of England. The company is committed to environmental sustainability and actively engages with the local community to ensure responsible water management and conservation. Wessex Water provides essential services including water supply, billing options, and support for customers facing financial difficulties. In addition to standard water supply services, Wessex Water offers resources for customers such as guidance on preparing for winter weather, reporting issues, and accessing information about local work and incidents. The company also monitors storm overflow discharges and provides real-time data to help residents stay informed about water quality and environmental conditions.
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