Wessex Water receives high praise from customers for its outstanding service and helpful staff. Reviewers frequently highlight the efficiency and professionalism of the team, noting quick response times and effective problem resolution, especially during emergencies. Many express satisfaction with the friendly demeanor of the staff, who are described as knowledgeable and attentive, ensuring that customers feel informed throughout the process. However, some complaints arise regarding billing issues, with a few customers expressing frustration over unexpected charges. Despite these concerns, the overall sentiment remains overwhelmingly positive, with many considering Wessex Water the best in their experience. Overall, Wessex Water is recognized for its excellent customer service and commitment to resolving issues promptly.
8 months ago
I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morn... See more
8 months ago
The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job ver... See more
Liam, Wessex Water representative was great. Phoned us back many times. Had a phone call this evening to say water now showing correct readings. Already been allocated £5 refund for having to run cold tap for some considerable time.
We lost our water supply and contacted Wessex water online. They were able to tell us that it was planned work in the area. Later in the day we received a letter telling us the same thing however it was posted eight days ago and had been delayed in the post. Poor communication but the online service was top notch.
Info provided
I’ve been paying my bill via direct debit all year. Yet they still have the cheek to send my a bill
Excellent, efficient and friendly service. Full credit to all for a fantastic job.
My call was dealt with swiftly and professionally
I am shocked at how much of an excellent service Wessex Water provided to me and my neighbours this week. They picked up the phone after only a couple of rings. Friendly, knowledgeable staff who arranged a call out within a little over 12 hours! It would have been sooner had they not been so busy. I was kept informed throughout the wait for the drain service person. Why can't this be the standard?!
Did a good job cleaning up and very polite
Very quick response.
I reported a water leak in the road on a Sunday and it was fixed the next day.Well done Wessex Water.
I got quick help here, the service is very good!
I phoned Wessex water yesterday to say there was water bubbling up from our drive and down the road, told them I’m registered as disabled and use the path to get to our car, thank god it’s not icey at the moment, I’d be stranded in the house, they then said to my partner they’d be out in 2 days , I’m on a water meter, if they think they are getting any money, think again, disgusting service
Quick response to our issue
Wessex water Live chat was the best live chat experience of any website I have experienced. I felt like I was talking to a real person unlike many of the unhelpful AI versions on other websites. The information was clear and exactly what I needed to know, so the problem was solved extremely quickly. Plus the politeness that we all deserve when dealing with a potentially stressful problem, really does help. Thanks to Callen.
efficient and prompt response by hannah and jordan on chat
I contacted Wessex water today, due to an interruption in my water supply, I spoke with a very polite young lady, who was helpful, courteous and gave me answers to my query. I received really good customer service from her, it really was nice to be helped in a lovely manner. Please pass on my thanks to Hannah.
Great replying
Easy to report a suspected water leak while out walking. Followed up by a phone call explaining what was found and what they did to rectify the issue
Wessex Water always deliver first rate service from the phone being answered promptly initially to the completion of the job. All the staff are friendly, polite and deliver first class customer service. I cannot recommend them highly enough.
We have just had a water meter installed by Danny from Wessex Water Authority. What a painless and pleasant procedure! Danny was ‘on time’ polite and very professional. He did a magnificent job. 😁No mess to clear up 😁 We have no hesitation in recommending him/the company.
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Wessex Water is a utility company that supplies water services to over 2.9 million customers across the South West of England. The company is committed to environmental sustainability and actively engages with the local community to ensure responsible water management and conservation. Wessex Water provides essential services including water supply, billing options, and support for customers facing financial difficulties. In addition to standard water supply services, Wessex Water offers resources for customers such as guidance on preparing for winter weather, reporting issues, and accessing information about local work and incidents. The company also monitors storm overflow discharges and provides real-time data to help residents stay informed about water quality and environmental conditions.
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