Wessex Water Reviews

Having woken up this morning to no water, and seeing others in the area having similar problems, I rang Wessex water. I waited just a couple of minutes to speak to someone. Special shout out to Roan, who was so helpful and explained the situation and reassured me that our supply would be back on very soon. Sure enough, supply was resumed thirty minutes later.

It didn’t take me long for someone to answer. The lady who took the call acted quickly and she was polite& friendly. The water was restored within a short time, Also another lady called to the cottage to check the water is working ok but was ready to fix the problem if I needed to. Great service Thank you

Great customer service via chat

What could have been a very stressful week with a complex sewage issue was not, thanks to Charlie, Darren and Louis. As soon as the issue was handed to Wessex it was dealt with efficiently, I was kept informed at all points throughout the process and reassured very quickly with any concerns I had. This was a real awful job, in freezing conditions. These guys are an asset to Wessex Water, they made the whole situation so much easier to deal with.

Great customer service

Great service, pro-active, friendly and professional staff, the best equipment, excellent communication throughout and a very real desire by all staff to quickly solve customers problems! Great follow up service, other utility companies could learn a lot of lessons about customer service from Wessex Water!

!2th Jan. My update to the above moan, Darren attended who was very efficient and kind and confirmed water leak, next day 2 young and very polite workers arrived to find and repair the leak, most efficiently. I have nothing but praise for the workers, Just that all our water pipes in Old Bincombe Lane are old and corroded and we have water leaks every few weeks it seems somewhere. Big thanks to the Guys. janet xxx 14th Jan 2025. xxx Would like to give 5 stars to workers buy 0 for the water pipes.. Report water leak 4th january have to wait until 13th Jan for someone to check #.have blocked sewer pipe on 10th Jan 2025 which with was dealt with promptly. the water leak is most likely under my floor and has been squirting water for goodness knows how long and it takes you over a week to come and check it for me. This is 3rd leak inside in 4-5 years plus, plus a water many leak outside one a month ago. the leaks inside has caused me much trouble and money as floor has to come up, being 84 years does not help. iIf you check the road you will see that in the last few years the nearly everyone has suffered terrible leak problems, one had to leave house for 6 months, another took nearly a year to fix. pipes need replacing. I am looking at going into a home, I one visit on monday Janet Craig 84 yrs

The operator was friendly, kind, lovely and sympathetic. She was enthusiastic and had empathy about our blockage. She was able to see diagrams of our neighbourhood pipes and has arranged for someone to come today. Fantastic service all around

Really helpful .

Quick response and feedback at my house.

Quickly answered my request. Very helpful advice given. Friendly staff.

Very helpful and friendly online and they phoned me back when they said they would

Extremely polite and helpful staff. The issue was resolved quickly and efficiently. Full marks for Wessex Water’s customer service team

Ben Fletcher gave us a courteous call 20 minutes before his arrival to make sure we were ready for his visit. During the visit he inspected all the drains both Surface water and waste water using a camera. His manner was both professional and courteous through out the visit. He left the job area clean and tidy after he had finished, thank you Ben Ref: 063001988001

Louise was very helpful, accurate in her responses, and a fast typist, which made resolving my query quick and easy.

I didn't get an answer to my problem. Just ran a tap for 40 mins? Why.

Super thorough job done. Came within 2 hours. Mitchell is a credit to the Wessex Water Team!

Exceptional customer servce

Fast, efficient, courteous, professional, helpful and understanding visit to clear our blocked drain. We couldn't have asked for better. Thank you. Ref: 063037392001.

My phone call was answered immediately by a lady on the phone who was very pleasant and sympathetic as there was a sewage blockage bursting up and overflowing around the drainage cover in my garden which was pretty revolting. She told me someone would come that day, and she noted down the times I would be out on the school run. Dave & Jake rang half an hour ahead and quickly started dealing with the blockage on arrival. They managed to lower it, but then got called on an emergency job so they had to return the next day. They turned up first thing the following morning and fully dealt with the issue swiftly and professionally. It was an unpleasant job but they cleaned it up really well, and I was very happy with the service. Thanks guys!