Wessex Water Reviews

Fabulous experience. I set up an account and needed to change a DD . I was helped admirably . Excellent service

The company always check on his users and make sure we have good quality water.

I've just had to deal with Wessex water debt today .and if I'm being honest I was dreading it .thank god for Alana. She helped move mountains, and really made my year..I'll definitely be able to sleep better now knowing we have people like Alana to help us out in our hour of need and stress.."Thank you again Alana, your an angel 😇..

very polite and helpful from the first phone call to the call explaining how it had been sorted

We have a shared sewer which is prone to blocking , as soon as I see evidence of a block I contact wessex and normally the same day a happy chap turns up and sorts , great service

Man called steve came to my property sorted problem went above and beyond helpfulness top guy totally brilliant

Wessex Water response to a water leak was timely and professional. The crew sent to repair the leak were very helpful and polite. An excellent service.

Used the online chat. I was very impressed, I felt heard and a resolution was agreed. Thank you.

Melissa from Customer Relations was fantastic in dealing with a recent complaint. She turned things around incredibly fast with a positive attitude and agreed the correct outcome. Many thanks Melissa!

Better the devil you know.

The inspector visited us on time, we discussed the problem, with in 2 minutes he found the problem, excellent, very nice jentleman

Grateful for the good response after online chat. Received a telephone call which was appreciated.

I've had such a great experience dealing with this company and the customer service is BRILLIANT! 😃 You actually talk to PEOPLE! 😃 I've dealt with both phone and email and they are so reliable! Also any issues I've had that caused me to contact them were issues on my side not there's 😁

The easy to use chat, on the website talking to a real person was great. Then someone came out the same day, very pleasant chap.

We have a recurring issue due to a problem further down the pipes which results in sewerage backing up into our garden. Having been on a six monthly planned maintenance scheme it’s been a while since we last had an issue. Due to the volume of rain recently we found ourselves with an overflowing drain once again. We had a visit from 2 friendly young men yesterday to check the drain, followed up by Rob & Tom today who cleared up the mess (removing existing soiled weed membrane) & replacing it. They found the drain to be backing up once more on inspection & arranged for another engineer to call this afternoon to clear it. It’s an annoying & frustrating ongoing issue which we hoped would have been resolved properly by now. However we can’t fault the amazing engineers who have to come out & maintain, clear up & deal with the problem. We can’t thank the team enough for their prompt & efficient work & who are always friendly & good humoured when they visit our property.

Spoke to a man called Liam just now, super helpful and polite, really happy with the service

Update: I have changed this from 1 star to 5 stars. Credit where credit is due Wessex Water rang me and when they fully understood the circumstances offered to repair the leak. Actually getting Wessex Water to fulfil on their promises is a nightmare. I was told they would repair and given an incident number and a link to follow to see how the repair is progressing. After a month of no updates I though I had better ring customer services. Now I am being told it is not their problem and I have to deal with it myself. I have explained the reasons why this isn't possible, I would have thought under the circumstances a company of this stature would show a little more compassion. Citizens advice have told me to contact the Consumer Council for Water maybe this will help.

Spoke to Karen she was perfect very helpful

Very helpful call center and person that came to resolve the sewage drain issue. Came quickly and got problem resolved. Find it annoying that more cant be done sooner regarding people flushing wipes.

I spoke to Jordon. He was such a big help. Explained everything in a way I could understand. He made me feel so much more confident (and pleased) about my bill! 5 stars!!