Wessex Water Reviews

Excellent service today and problem sorted by Liam. Thank you for your quick action. Kind Regards

I called Wessex water as to be honest we have been struggling to pay it.. I was told that I qualify for a certain scheme and they set this up for me which has helped immensely, the lady I spoke to called Paige from bristol was helpful, understanding, friendly and empathetic, I came off the call feeling much happier and confident in being able to move forward with this. I would definitely recommend them to anyone in the future

Could have been warned earlier about the water supply going off.

Online app chat distinctly clunky. Correspondent seemed ready to help. Time will tell if I was successful

The Wessex Water agent to whom I spoke on web chat handled my query quickly and efficiently. Good customer service.

My question was resolved quickly and efficiently. Thank you.

Good service.

Easy to report problems. Water team out very promptly. Pleasant staff

Want to say how helpful Louise was on the live chat helping me pay an outstanding bill and looking into my account as I have problems with my direct debit and tarriff. Louise was so efficient and helpful and sorted everything out for me.

A gentleman by the name of Ryan Lee came to our house today... he was extremely helpful and polite. He was very knowledgeable and gave us the right level of advice to resolve our problem. Thank you Ryan Lee!! Tina

Friendly efficient professional service, cannot fault.

Today, I dealt with Jackie - who was simply brilliant! I am in a delicate situation both financially and personally at present and Jackie was both attentive and understanding. We had a very brief break in the conversation whilst she went away to find the best solution for me and returned my call immediately afterwards Jackie has left me feeling re-assured, financially and emotionally safe and very clearly and concisely explained my options now and going forward. Please can somebody make sure that Jackie is told about this review and praised for her amazing, professional, compassionate and informative service. She was one in a million!

Nathan Ben Max and Steve were excellent and exceptionally diligent in trying to solve an ongoing issue - they did everything and more to get the job done .

I was surprised at how quickly and easily my request was dealt with - we needed a water metre moved in a property we have recently moved in to. Both customer service & the engineer were absolutely fantastic and a pleasure to deal with. Thank you

Responded quickly for online chat... Understood my enquiry immediately and quickly gave me all the information I was requesting. Highly delighted and wouldn't hesitate to recommend.

I had a query on my account which they quickly sorted with minimal stress on me.

We had a job to relocate the meter from our drive to the pavement as it was in the way. It was inspected by a helpful member of staff and it was arranged to start a few days later. The team headed up by Dan were superb, the job was difficult because it’s an old house and nothing was where it should be but throughout we were kept informed, it was done neatly and cleaned up where necessary. I can’t recommend more highly, if only every experience with a provider was so good.

My correspondent was very efficient and handled my questions very quickly and was very helpful in every way.Very professional.

Was a bit slow as though they are dealing with more than 1 person at a time.

10 star happy