Wessex Water Reviews

Very good Listened

I made contact with your engineering department after a bill pointed to a suspected leak in the underground service pipe. In resolving the situation I came into telephone contact with at least 5 members of staff, help desk, engineering and meter inspection all of whom, without exception, were patient, courteous and professional. The meter and stopcock have now been renewed, the leak is cured and what might have been a stressful episode for the elderly couple who live there was perfectly painless. Best of all at no point was I kept waiting on the phone for assistance

Great speed, communication and knowledgeable

Very good customer services call back made easy to understand and the follow up to what would be done

Easy, responsive and quick to deal with my query.

Quick customer service when water stopped with a phone call to check it was back on including time to answer questions about how to check if water is now safe

Good and fast communication, the inspector who turned up was very polite and efficient.

Your staff member was very reassuring and made me relax as I was panicking over mistake in my bill

Speedy responding Very helpful and professional operator Very pleased with outcome.

Excellent customer services. Sorted problem immediately and very helpful

Very helpfull

Dani came today on behalf of Wessex Water to test our water. She was friendly, informative and quick at her job.

Chat sorted the issue quickly

Stephen was very helpful answering my query whilst juggling two other customers at the same time. I didn’t have to wait too long to get all the information I required from him. Thank you

Discussed my issues openly and honestly, and received quick response which, although not entirely acceptable, provided answers to my issues.

Excellent service. Quick, efficient and friendly.

Very well attended

I just got off the phone with Darren and he was very helpful. I thought I forgot to pay my bill and there was absolutely no judgement from him at all and he was very understanding. I hate phone calls with a passion but he made me feel supported.

I had an issue with water readings and billing. I spoke to an adviser named Alana who was absolutely fabulous. Alana reassured me that she would look into the query and kept me informed throughout the call whilst she liaised with various other departments. Her excellent mannerism, great customer service and compassionate attitude towards her job was exemplary. Alana clearly takes her job seriously and was happy to go beyond the call of duty. Thank you Alana.

I was looking for a map of public sewers in a particular postcode. I went onto their website, hit ‘chat’ and a few minutes later I had what I wanted.