Wessex Water receives high praise from customers for its outstanding service and helpful staff. Reviewers frequently highlight the efficiency and professionalism of the team, noting quick response times and effective problem resolution, especially during emergencies. Many express satisfaction with the friendly demeanor of the staff, who are described as knowledgeable and attentive, ensuring that customers feel informed throughout the process. However, some complaints arise regarding billing issues, with a few customers expressing frustration over unexpected charges. Despite these concerns, the overall sentiment remains overwhelmingly positive, with many considering Wessex Water the best in their experience. Overall, Wessex Water is recognized for its excellent customer service and commitment to resolving issues promptly.
8 months ago
I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morn... See more
8 months ago
The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job ver... See more
Because they penalise people not on a meter (charging 4 times as much as metered people) but then say they promote people going onto meters once a year under section 6 of a once a year bill. Hardly promoting. And no compromise of any type of refund for being overcharged when they can see how much water you use when put in a meter
I used the online chat forum and was very impressed with Alex who answered my questions promptly and clarified all my questions, excellent service!
Great customer service, Callen was super helpful and kind today, and resolved my issue in no time. :)
Spoke with Jordon on the web chat he was very helpful and answered and provided everything I needed for my enquiry
Friendly and informative. I needed some information about my water bill. I spoke via Wessex water chat with Daniel who was friendly, easy to talk to and informative.
Just received notification my bill is set to rise by £20 per month, also received piece of paper painting a rosy picture of Wessex Water, what it doesn’t mention is the hefty fine they got last year or bonuses paid to executives which we have to fund! Surely you should also tell us customers where you fail.
Alfie from the Billing Team did a brilliant and fantastic job yesterday. He was polite, helpful, patient, pleasant, thorough and most of all, he knew his customers needs. He gave good and clear suggestions. Wessex Water should employ more people like him. Thank you so much Alfie🙏
Simon was very helpful and talked me through what I needed to do
I was able to re directed to a person to speak to
We had a water meter installed at our house today. The service provided was great, efficient, everything was explained in good depth and I was happy with the work carried out. Thank you very much.
My bill has gone up by £170 ! It’s ridiculous and now being forced to struggle while people at Wessex’s water looks down at me and doesn’t seem to think I need help! Terrible service
Good info and quick response.
Problem dealt with very quickly , we were also kept informed, great service. Thanks
Blocked sewer line. Engineer came out very late at night. Resolved the problem was so quiet we didn’t know he’d been until the morning.
Absolutely great professional , and helpful regarding leak issues that I had . Friendly and efficient . The best experience I have had with a utility company . 😼👍
Very helpful
Very helpful and extremely personable made the whole call very easy to navigate ..
water bill still very high, i cant beleive i have to pay the high amount somethimgs gone wrong with my billing, will contact the water council regarding this matter.
It was quick and easy.
Friendly and helpful service given to my enquiry. Quick response and query dealt with satisfactorily.
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Wessex Water is a utility company that supplies water services to over 2.9 million customers across the South West of England. The company is committed to environmental sustainability and actively engages with the local community to ensure responsible water management and conservation. Wessex Water provides essential services including water supply, billing options, and support for customers facing financial difficulties. In addition to standard water supply services, Wessex Water offers resources for customers such as guidance on preparing for winter weather, reporting issues, and accessing information about local work and incidents. The company also monitors storm overflow discharges and provides real-time data to help residents stay informed about water quality and environmental conditions.
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