Wessex Water Reviews

They were very quick in responding and helpful providing with the answers I needed.

Came out and sorted problem out straight away ,

Great communication and knowledgeable on the call

Liam was amazing logged the job and hopefully the team will arrive today. Excellent service!

The chat function answered my question immediately

Prompt courteous response by chat and then a follow up phone csll.

I had a phone call from a person on behalf of wessex water today offering a free water check in my home. I agreed a day and time and was given the person making the checks name. Later I decided to check that it was a legitimate call by contacting wessex water online where the live chat experience settled my Mind.

A Danny hill from Wessex water came and fitted a water meter, he was polite and swift in his work and did a nice job!

Prompt service with good communication

I was in touch with the 'Chat' people at Wessex they were extremely helpful and re-assuring. Then later in the day I had a visit from one of the team to advise me as to the reason behind the discolouration of my water. All of the team were very efficient and very pleasant.

Poor website and ability to contact anyone. Once I finally got through to someone they were very helpful and efficient. Good staff but very poor website!!

trying to resolve billing problems when dealing with two companies who repeat their mantras is like nailing fog to a wall, waste of time i just wont pay my bills then maybe they willcontact me and each other,

Live chat was very helpful

Very efficient

Very thorough and very pleasant! Thank you for your swift attention!

Super quick and efficient teamwork. All sorted within a day. Thank you all involved.

They came out one day to say yes their was a water leeks. Came the next day to fix them. Plus they went out of their way to finish tidying the garden where the water had done so much damage. 10 out of 10

i dont really know what you did?

Very good thankyou

After my previous review of bad service, unhelpful service, unjustifiable ridiculous increase in my annual bill of 24% and no help offered I have now received 6 calls from Wessex Water. All 6 calls (3 to my landline and 3 to my mobile) have all resulted in the line going dead when answered. After the 6th call and being on the phone for over 25 minutes no one at Wessex Water could explain why I have been called and neither why when the call is answered by myself the line goes dead I have requested an email response to my query about the 6 dead phone calls but no doubt they'll fail to fulfil this basic request. Yet another appalling customer service experience from Wessex Water Maybe if they spent some of the profits they'll make from increasing my bill by 24% investing in a customer service team who can deliver a basic customer service I wouldn't have to post another bad review. No doubt Wessex Water will respond with another generic response apologising but not actually resolving anything.