Wessex Water Reviews

Very easy to talk to on online chat. Job dealt with within a few days. Very polite staff, clean and thorough works completed. Very impressed.

Great service, super fast, efficient and professional. Five stars Many thanks

You came, you saw, you did nothing. You then considered this 'case closed'. Our shared manhole cover is still a rusted deathtrap. Thanks for doing exactly nothing. Blinding effort there.

The two men who worked on the drains were very friendly and helpful. They were always happy to answer questions and they tried very hard to keep the disruption to a minimum. Thank you for being so nice!

Always great service and great guys.

We've had to call upon Wessex Water twice to clear blockages downstream in the public sewer that has caused a backup in our inspection chamber. In both occasions they responded really promptly and worked quickly got things flowing again.

I am extremely pleased with the work done by Ollie Haigh very professional could not fault the service I received.

I have had a visit from 2 people from Wessex Water today. One was Tom who checked from dripping taps and advised on how to reduce water usage - he checked toilets and gave me two fixtures; one for my kitchen tap and also a different shower head. He also checked the water meter. I then had another visit from Mark who was extremely thorough and checked the water meter, checked for a leak and explained everything so well to me. He also advised me about Priority Services and gave me a leaflet which I have now applied for over the telephone to an extremely helpful lady (unfortunately I don’t know her name) All 3 of these staff were so helpful and I couldn’t praise them more highly. I am very grateful to Wessex Water for providing such an excellent service and helping with a bill problem as I had a very high meter reading.

A great job done by 2 very competent men, Nathan and Calum. A credit to Wessex Water.

Had a chat with a lovely lady and received excellent assistance Thank you for your help today.

Fantastic team worked fast and efficiently and did a really neat job! Very pleased and they came up with a great solution.

Jake S was efficient and great at his job. Polite, professional and effective. Ref 063283350001

If I could give Shelly 10 stars I would! I pay my bills monthly by direct debit, so when I received an unexpected bill reminder today (for a rather large amount) the panic set in. I could prove I was making regular payments, but nothing was recorded against my account. I called customer service, expecting a long and stressful conversation where I would need to talk to multiple people. Instead, I was put through to the angel that is Shelly. She was friendly, calm, helpful and extremely determined. In less than 15 minutes, she found the issue, fixed it, and even made me laugh! Thank you again Shelly!

Martin West attended the callout (Job No. 063329578001) the request having been made only a couple of hours before (Blocked sewer). Really friendly and very efficient. All sorted within half an hour or so. Excellent and first class service. Thank you so much - really appreciated.

Gemma on the 'Live Chat' was very helpful and clearly understood the issues.

Quick response to request for information and very helpful advice.

Despite having my email address Wessex water don’t tell me I have a bill via that but send 6 pieces if A4 paper to my communal hallway followed up by a threatening late notice letter on yet more paper. Imagine being so inefficient. A disgrace.

Rang with an issue in the morning, spoke to a helpful operative called Roan who listened carefully and actioned a visit, and just a few hours later a very competent engineer, Jack arrived at my home and undertook the survey needed. Further investigation planned but that is excellent service from professional operatives, at remarkable speed - for which I'm grateful!

Got a phone call to say the Jay Mears was on the way. Jay Mears was very clear with information on what he was doing very helpful . Well done.

Came quickly; dealt with the problem efficiently