Wessex Water Reviews

I found the service I received was very good, and done very quickly the man who done the job was very polite and done a good job.

very good and answered my questions

Job 063348835001 - Jake attended to clear a blocked sewer and was polite, helpful and cleaned up everything afterwards. Excellent service and highly recommend Wessex Water for their support and responsiveness.

...to the correct person, in Bristol Water

the person was a great help

quick response

So difficult to deal with Limited options other than to phone which isn't suitable for everyone No responses in timeframes given Shame you don't get to pick your sewage provider!

I recommend that people contacting Wessex Water do so on the Chat section. Before going online, go onto What 3 Words and get a location for the problem that will be discussed. That makes identifying it easier all around. I contacted the Chat section, "spoke" to Isobel and within 10 minutes I had a call from the crew who would be there 5 minutes later. Brilliant service. Could I suggest that WW add the link to W3W onto their website.

Having discovered a serious leak in my underground pipe from the road to the house, which is my responsibility. Wessex water arranged a leak allowance so I only had to pay for the water I would have used. Wessex sent an engineer to give best advice for running a new pipe to replace the 70 year old steel supply pipe which was very helpful. I couldn’t ask for better service. They have a really good team of friendly and professional people.

Came really quickly and sorted out the problem and cleaned up well. Thank you

Feels like such a rarity these days to have such outstanding service. What an excellent utilities company. Spoke to an actual person, dealt with my issue in minutes and sent someone out to sort it. Thank you!

The gentleman who called me after my webchat failed due to the WiFi at work was brilliant. Very informative and helpful

Wessex water, when you have need to contact them, are usually helpful and friendly. They do seem to try their hardest to solve problems. But, given the large profits they make and wages paid to the top management I would expect that.

Very helpfull

What a fantastic young man Will is. Sorted the problem without any fuss and bother.

Had to call Wessex water due to a blocked drain. They showed up within 30 minutes and got the drain unblocked. Amazing service and was very helpful and polite.

63337743001 James Waite attended. Engaged in chat whilst working and explained each step he was doing. Cleared the blockage and was diligent in cleaning up after himself. Fab experience (as much as a sewer blockage can be!), made all the better by the personality and customer service of James. Thanks

Urgently needed attention to a main manhole to three properties. Martin West arrived 10.00 at night. Worked solidly till 11.00 unblocking the sewer. He was very helpful and thorough and made sure all the three properties outlets were clear. Very impressed. Thank you Martin. Ref Number 063336363001

So far the service has been excellent but the problem has not been resolved yet so hopefully when it’s completed I will get another chance to rate you.

Wessex water was extremely helpful with our water leak from my first phone call to them which was at a weekend and from then on to making an appointment for an initial assessment and quickly to the repair which wasn’t easy due to thick concrete to get through. They did an excellent job and left it all looking neat and tidy.