Wessex Water Reviews

My query was responded to quickly and dealt with efficiently.

Jordan McNally has just cleared my drainage problem he’s such a kind thoughtful sincere patient and supportive man can in no way thank him enough would give him 1000 stars if I could do many thanks Receipt #2479 Reference 063412316001

I was asked to update on line my details and found it very difficult. I used the telephone and the member of staff was exceedingly helpful and updated as needed. A further member of staff contacted me as my failed online efforts had been noticed. Gold star service to a vulnerable member of the public, grateful thanks.

I noticed a significant drop on water pressure and used the automated complaints line to report the problem. This led me to your area map to check for emergency repairs in my area. This was completely in helpful as there was no symbols key to help me interpret the map rendering the imap completely useless to me as a customer. I then tried your CHAT facility where I was given clear information.

Easy too tact, great service from the chat line, clear and concise. Great

Excellent service from start to finish nice lads doing the work

Excellent customer service, after contacted, call back within an hour to say someone was on the way. Blockage that was effecting several houses was successfully cleared.

David Mitchell who attended the issue in person was extremely helpful and explained everything that had happened and what was going to happen moving forward with the issues we have, very polite and easy to talk to in relation to the issues. Wessex water have been easy to contact and report issues to and have been quick to contact back regarding issues.

Dan and Liam were extremely efficient, they found and repaired our water leak quickly. They also made sure that everything inside the house was working ok. Both were very polite and helpful.

solved my problem

The service was good and explained what he was doing all the way through

Excellent customer support chat service

Great customer service Very helpful lady that I spoke too Can’t recommend highly enough!

I needed to contact Wessex Water today as unfortunately our shared (with neighbours) sewer drain on our road was overflowing and causing a public health hazard. The manhole is sited on my property in the front garden. Wessex Water responded immediately and Jake arrived. Right from the start, he was informative, practical and professional, and immediately investigated the issue. He was very thorough and diagnosed the problem and in no time cleared the blockage. Nothing was too much trouble for him and he helpfully provided to his supervisor immediate further works required to prevent this happening again. Really brilliant customer service. Thank you Wessex Water.

Everything was excellent from the first phone call to finishing the job

Ollie was really helpful, good work Ollie.

Thanks to the team that came to finally sort out my problem in a difficult location. They were very friendly and helpful. Nothing was too much trouble.

Chat went really well.

Keelan and Harry were here so promptly on a Sunday morning. Really polite and professional - a credit to Wessex water. Thank you.

Swift action on water test