Wessex Water Reviews

Chelsea was very helpful on the phone and sorted all my queries to a good standard within 6 mins

Spoke to wessex water about a blocked sewage drain. The online chat was quick and easy. The job was raised in minutes and within 30 minutes someone was round to check it out. 20 minutes later the drain was fixed. 10 out of 10 . Nothing could have been better . Very impressed.

Honnest and perfect information. What's not to love.

Wessex Water responded promptly to my call and the friendly engineer arrived in a timely manner and cleared my sewer quickly.

Really helpful

The speed in what My enquiry was dealt with. Absolutely Excellent. I can’t thank Them enough.

Good experience, hopefully i’ll get the compensation I am owed.

Chat answered my query but disappointed that Wessex do not offer issue/sell water butts which would really help saving water.

You arrived to fit a smart meter without any warning. We did not want a smart meter. We then got a phone call trying to persuade us to get a smart meter when we had already phoned you to tell you that we did not want one.

Fast response to call. Highly professional operator cleared up the problem leaving absolutely no mess and explaining what he was about to do. Well done that man!

ABSOLUTELY the best water supplier I have ever contacted - and I’ve been a building surveyor all my working life (I’m 75 now and enjoying my retirement) Nothing was too much trouble for their staff to explain the reason for a drop in pressure at my house was caused by work to repair a leak over a mile away. Soon after my phone call, water supply returned, and I’m sure at a slightly higher pressure. Many thanks to Wessex Water!

The service was amazing. Staff polite and courteous and problem fixed within 3 hours of reporting

Great service online. Hopefully this will be the same when the engineer arrives shortly.

I have been asked for feedback for what ? You have yet again failed to turn up this is 10 weeks now with 5 visits no shows

Easy to do chat on line and questions answered quickly

Wessex Water are the best company I have ever dealt with, they are professional and courteous. Their engineers are all very polite and get on with the job in question. I reported an overflow manhole in my front garden at 14.46, they arrived within the hour and the job completed at 17.33. Top marks to them from a very satisfied customer in Bowerhill, Melksham, Wiltshire.

Did not get back to me within 5 working days as promised - still waiting

useless took ages to wait to be told

Great communication, friendly call handler and amazing service from the engineer. He was able to clear a blockage, explained how the problem would have been caused and how to possibly prevent in future. Late evening call out which seemed no problem at all. Very happy customer. Thank you Martin West, great service. Ref 63413311001

Very responsive