Wessex Water Reviews

Very quick response. Thank you

To date my issue has been dealt with efficiently and professionally by the appointment bookings team, hopefully the problem will be resolved in the same manner when they physically attend site

Dear Manager and Leads of Wessex Water, I cannot thank enough your staff on customer service, Jess G, for an amazing service this morning.I was really worried about many things, and she treated me friendly, professionally, efficiently. After 31 minutes, I feel so much better, she gave me answers to all my questions and through the phone call she was patient and a brilliant listener. Amazing service. Please congratulate her on my behalf, a tap in the back can go a long way on a Friday morning. Kind regards alexia

Excellent service, customer services very polite and helpful. thank you,

Really helpful, had someone out within an hour, Nice and easy chatting on webchat

Dangerous manhole cover dealt with within a few hours of my reporting it.

Called for an update regarding my mother's water meter fitting. Wouldn't tell me when, I just feel this was unnecessary as I wasn't asking anything about her account or billing information just a simple date of when meter will.be fitted. And this wasn't given.

Excellent service from Charlie and Luke. Very professional, tidy workers.

The chat line was very useful and probably quicker than reporting our issue online

Great service to connect a new water main into my house. Dan, Finn and Liam were on time, very professionally and friendly. Reference number: 6875301

Job no. 6573721 and 6573724 After a blockage in a sewer was reported, a visit was arranged very promptly. The blockage was cleared and collapse located. A follow up visit was arranged and the pipe was repaired. All staff were friendly,polite and very professional Thanks all involved.

Efficient and courteous. An easy interaction with a no problem approach

Once I reached the call handler to explain the problem to the process was straightforward,the engineer Harry came out and fixed the issue very successfully. Many thanks to him a credit to the Wessex water team for Bristol.

Ref: 63386744001 A charming gentleman called Adam arrived at 21.15 and within 45 minutes was on his home having done an amazing job. If only there were more workmen like Adam in this country. A second to none Job done. Many many thanks.

Matthew Luke Plumbing did an efficient and tidy job. Absolute stars!

Helpful & knowledgeable, knew exactly what I wanted.

Great help and advice

Since WW refused to pay our insurance claim after the engineer told us that we were entitled to claim, I have very little respect for the company. This is another example, where all the blurb tells us to get a meter and now we are worse off.

Dan and Liam came to my property, as it had been established during a meter reading that our water meter was leaking. They dug up the footpath in front of the house and replaced the meter. Both were friendly, efficient, polite and left everything very clean and tidy. Great work!

Agreed to have water meter fitted. Very courteous and efficient service