0 months ago
Promised a call from somebody after the last series of connectivity outages in our area EX18 7BP. Never heard a thing! Now tonight the 26th sept our Internet once again keeps dropping in and out brief... See more
0 months ago
Excellent service and customer support from Mercy today. Highly recommended
0 months ago
The customer service agent, Kamva dealt with my renewal in a very professional and efficient manner and was also able provide me with a better fixed price.
Shocking service No internet for the whole village for a week, very little communication and long delays in them even sending an engineer with no offer of alternative internet provision or compensation
Nokwanda was great!
Internet was down but the engineer Andrew was very professional and polite in resolving the issue. Explained clearly what I needed to do and approached the investigation very methodically.
So far all seems fine and has been well explained.
Company Comms could be better but the install lads were great
Tanya provided excellent service in solving the issues with our broadband. Fully up and running now.
Good customer service this week both from Charles and Quentin, finally made the switch the process was really easy!
Nomzamo was fab - first experience contacting customer service since being set up with Voneus and she was great!
Friendly interaction, person listened and explained what was happening, problem sorted in minutes
Kevin was excellent in finding the problem and helping me to put it right.
Telephoned Voneus following renewal email, enquired whether there were any other renewal offers available, these were shared by Andiswa customer service agent. Andiswa was extermely helpful, polite and professional, great communication and explained everything. New contractct taken out with Voneus. I have been with them since October 2024, I have always found all staff I have interacted with to be helpful, truthful and efficient and the pricing of mbps is very competitive, the broadband service coverage, speed etc. brilliant. Customer service excellent. I recommend this company based on this and previous interactions as they are very responsive and solution focused.
This company sent an email saying my contract ended soon and the new price from October 31 was £££. I called to confirm I was happy to end the contract then but was told my call today was notice. I explained the email and was told my contract finished in September? I did dispute this but got nowhere. I asked if I could still end on October 31 and was told no. My first bill from Voneus was in March 2025 so technically 18 months into a 2 year contract as they fitted it early while my previous contract ran out, and was told it would start then. Also had several connection problems. Moving to Gigaclear for half price and a voucher.
ANDISWA gave me first class service today. I am not very technical and she was extremely patient as she helped through all the technical detail. She absolutely deserves a medal! We had a successful outcome, Hurray!
Reece and Owen came to install our internet, clean professional and friendly customer service
Excellent installation by Simon & Bilal. Friendly and professional. Job competed without issue and happy to recommend.
Naomi was incredibly helpful and friendly and quickly resolved my technical issue
Absolutely first class customer service from Naomi. Friendly, caring, knowledgeable, resolute and effective. A great advert for VONEUS.
I usually dread having to call utilities companies, but my call this morning with Voneus customer services has changed my view. Kamva was very helpful and resolved my issue very efficiently in a friendly manner.
After failing to correctly implement my broadband renew and therefore over-charging me for the first month after my initial contract expired, when I complained, Mandisi from their Customer Service Team was very quick to respond to resolve the problem and to offer a generous goodwill gesture in compensation for Voneus' initial error. A good "save", even if the initial failure was entirely avoidable.
Nokwanda was very calm and patient and helpful
Based on analysis of 8 reviews rated 1-2 stars for Voneus Broadband
“I have been a customer of Voneus for several years”
“I have been a customer of Voneus for several years”
“Shocking service No internet for the whole village for a week, very little communication and long delays in them eve...”
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Voneus Broadband is a telecommunications company that specializes in providing full fibre broadband services to residential customers, particularly in rural areas. The company focuses on delivering fast and reliable internet connectivity, catering to the needs of households that require seamless online experiences for activities such as remote work, video conferencing, and streaming. With a commitment to customer satisfaction, Voneus Broadband has garnered a reputation for excellent service, as evidenced by positive feedback from its user base. The company offers a straightforward installation process managed by expert engineers, ensuring a hassle-free transition to their broadband services. By prioritizing dependable speeds and connectivity, Voneus aims to enhance the digital experience for its customers while contributing to the value of their properties through advanced internet solutions.
Voneus Broadband receives high praise for its customer service, with many reviewers highlighting the professionalism and helpfulness of staff members like Kamva, Mercy, and Brandon. Customers appreciate the prompt resolution of technical issues and the ability to secure better deals upon renewal. Positive experiences often emphasize the friendly and knowledgeable support provided, making the service feel personal and attentive. However, there are notable complaints regarding connectivity issues, with some customers expressing frustration over repeated outages and a lack of follow-up communication from the company. Despite these concerns, the overall sentiment remains largely positive, reflecting a strong commitment to customer care amidst some operational challenges.
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