US Water Systems Inc

We are a curling club and need very clean, precise, and consistent water quality. We got it with our 1500 gal/day system.

Great customer service, solid products, fast shipping. Glad my builder used their products - look forward to working more with them in the future.

I have been a customer for several years but this year I had my pumphouse and filtering system completely upgraded and professionally installed. US WATER provided fantastic service at every stage. They helped me select the various components and make sure that everything was compatible and they gave me great practical advice. In addition, when the system was being installed, the plumbers had some questions and US WATER was totally available on the phone to give them detailed help and guidance. You guys are the best! Thank you!

Great products, and FANTASTIC customer service/

Prices are high.

Good system better filters with a good seal

Awesome!! Great products

The parts are always as described, fit precisely, and work great. Everything is shipped quickly.

I like the system and it works well. My issues were that the O ring for the membrane container was damaged so I had to order another. I found the difficulty in opening and closing that compartment to be very frustrating. And even with the new o ring it still leaked at first so I had to try two more times to make the system stop leaking. The instructions for changing the filters are weak and confusing. They should be more detailed and, even better, have a video of someone changing it in real life (not a brand new unused system). Some FAQs would also be nice as that one section is always a pain in the butt. Everything else is super easy.

Very good excellent service

I purchased a softener system from US Water Systems that cost over $1,000. The installation of the system required a special fitting to handle rinse and regen water, which they did not provide. I called their help line and they sent me the wrong fitting. I called back and they said they would help but basically ignored me. I literally had a $1,000 paperweight. Luckily I found a local company, the guy walked back to his shop and gave me the fitting for free. I will never do business with US Water Systems again.

I should have cancelled the sale the minute I started having seconds thoughts. First off, the salesperson said that I could easily set up the whole house RO system on my own and he upsold me on a 250 gallon tank. Come to find out that the tank would not fit through a standard door, so we had to knock out part of our wall to fit into our electrical room. Then I had to spend about 3k+ on a plumber to come out and plumb the system -- something that was not explained to me. I was sent a ton of materials but none of them made sense to with a basic knowledge of the system. If they only wanted to sell these systems to people with advanced RO knowledge -- then they shouldn't have pushed someone like me to buy it and make it seem like it was super user-friendly. They're trying to sell these systems to consumers w/out any sort of consumer friendly setup instructions -- when they should really be targeting plumbers. In colorado, they only have one plumber up in Fort Collins that can truly set these up -- even my plumbers were confused on how to get this thing going. They had to chat with US Water systems to troubleshoot and properly set the system up. The plumbers had to replace several parts on the unit -- the water sensor, computer chip in the unit, valve to the tank (it was cracked and dripping), UV. The unit even caused some flooding in my basement because they didn't bother to mention the amount of waste water it would shoot out. I was pretty fed up and didn't want the unit anymore, but U.S. water did do the right thing and pay for the plumbers additional time and overnighted the appropriate parts -- I will give them that. Even if I wanted to return it -- I don't think they would have been willing to accept it back -- it was a pain to even get into my basement. They did make me feel bad for issues that were totally not my fault. I asked for free filters for the following year -- and was pretty much shrugged at -- and made to feel that they weren't making any money on my sale because they had to pay my plumbers and overnight me parts. It took about 2-3 months to really get the machine up and running. And it works fine now that like every part had to get replaced. Their customer service 'experts' are hit or miss. Some are nice and will walk you through things, but some were pretty rude and not helpful. Honestly, I wish I could just get my money back or some portion of it. I'm moving and no one wants this thing. I reached out to their only 'US Water' expert in Colorado and he doesn't even want to come down here to buy it. A total loss on 14k investment.

We described how our water system worked, Mark the owner of the company assured us their system would work great. It doesn't. It dumps all the dirt back into the house and they won't do anything. This purchase was a total waste of money. Based on our experience, they are not reputable and lie.

I was searching for a whole-house filtration system because of my and my son's sensitive skin. After having a water test conducted (by a separate company), I found out that we have slightly elevated THMs (trihalomethanes). My research led me to this company, and I was excited to buy from them since they are local to me. However, after paying a LOT of money to a plumber to install the BodyGuard unit, it actually made our skin worse. I don't even know how this is possible. I have since disconnected it and it is just sitting in my garage. Customer service has not been helpful despite a couple of attempts to figure out a solution.

I deal with lots of companies for our family business. We own and operate numerous houses, large apartment buildings, commercial buildings and resorts in the South Pacific. We have problems with volcanic sand in our wells I wanted to try a water system on one building first, if it worked out OK, I would purchase and install them on all of our properties. I had lots of questions since this would be shipped half way around the world and mistakes get VERY expensive. This company really didn't seem to care even about selling us a system as they didn't bother to answer many of my questions, and I should have RUN away from them then, but as a business owner I want to give the owner of any company the benefit of the doubt and let them know when things aren't right. I did that here as well. I was told by the owner that he would personally handle my order, which he then passed on to someone else who passed it on to someone else! When the shipment arrived we noticed that according to the shipping manifest the order was complete, but it didn't match the description we had received at purchase and the most obvious part, the tank, the biggest part, was not even listed as shipped. I e-mailed them, no response! Our person in The US called them, no response! I e-mailed them again and he called them again. I finally e-mailed them AGAIN with cc to the owner and the person he handed it off to, and our person called again. I was told by the owner that Fed Ex lost a box in shipment, and they took care of us instead of "Throwing us to the wolves" and not doing anything! But, the manifest was accurate as to what we received, the tank was missing and not listed, other parts were missing and not listed. What kind of response is something like that? It tells you everything about that company in one small statement. And by the way, Estes was the shipper,NOT Fed Ex!!!!! I will gladly provide copies of the e-mails, invoices, shipping manifests and photos on request.

We found that the selection process for RO units is a minefield. Most impartial reviews identify the same units/companies that appear to match a fairly well defined set of consumer/buyer criteria. The US Water unit is not evaluated?? The criteria include acceptable quality, function well, easy to install, and are reasonably priced. The technical data for the systems rarely address where the unit is made only where it may have been assembled (In the US usually of Chinese or Taiwanese parts), little or no information about use of proprietary filters, and the guarantee is usually 1 year although some say 3 years. So you read through the significant complaints or weak points for these units and comments include: leaky filter assemblies due to cracks, broken plastic valves or fittings, or they waste too much water. You will read in some of the reviews that the units should provide good service for 2-3 years when you can then buy another unit....really? Ok so we purchased US Water because it has a history of great reviews. Dealing with the representative was easy and straightforward. He answered all my questions and then some. This unit did not appear to be sold on Amazon although some other retail outlets may handle some of their products. The source of the great reviews are that they have an all US manufactured unit albeit with quality fittings from a UK manufacturer based in the US. We wanted to spend the money at home not in China and have that reflected in quality and years of service. Also we wanted a system that could receive industry standard filters and components. So we will see how the shipping and installation go forward and will review the unit operation when operable. Like many purchasers we only have the information that is available on line and depend on company integrity, customer reviews and impartial commercial ratings to make a sound decision. If there is any wrong or misinformation in the decision chain then our choice may not be the best one. We found that the selection process for RO units is a minefield. Most impartial reviews identify the same units/companies that appear to match a fairly well defined set of consumer/buyer criteria. The US Water unit is not evaluated?? The criteria include acceptable quality, function well, easy to install, and are reasonably priced. The technical data for the systems rarely address where the unit is made only where it may have been assembled (In the US usually of Chinese or Taiwanese parts), little or no information about use of proprietary filters, and the guarantee is usually 1 year although some say 3 years. So you read through the significant complaints or weak points for these units and comments include: leaky filter assemblies due to cracks, broken plastic valves or fittings, or they waste too much water. You will read in some of the reviews that the units should provide good service for 2-3 years when you can then buy another unit....really? Ok so we purchased US Water because it has a history of great reviews. Dealing with the representative was easy and straightforward. He answered all my questions and then some. This unit did not appear to be sold on Amazon although some other retail outlets may handle some of their products. The source of the great reviews are that they have an all US manufactured unit albeit with quality fittings from a UK manufacturer based in the US. We wanted to spend the money at home not in China and have that reflected in quality and years of service. Also we wanted a system that could receive industry standard filters and components. So we will see how the shipping and installation go forward and will review the unit operation when operable. Like many purchasers we only have the information that is available on line and depend on company integrity, customer reviews and impartial commercial ratings to make a sound decision. If there is any wrong or misinformation in the decision chain then our choice may not be the best one. April 27 and the company is quick to provide technical support and address any request for needed parts. I gave the system 2 stars due to the false advertising claim that you will get 1 gallon of processed water at a price of 1 gallon of used water. The reality is 1 gallon to 3 gallons under ideal conditions. For those users who are buying this unit in order to minimize their overall waste or carbon footprint...you will have to live with reusing or wasting all that precious water!! After several moths of use the good water to waste is still 3+:1. The latest company PR response saying this is not usual is confusing since the technical representative of the company told me this was typical. Sorry US Waters Systems you are digging a deeper hole for your selves.

I waited to leave a review even though I could see and feel an immediate change in my well water (central Florida). I installed the matrix softener with the prefilter and oxipro solution tank 6 months ago and I absolutely love it. Water testing showed my water was safe to drink pre-system but it was not clear water so I never felt secure with it. It went from a cloudy gray and orange with a lot of visible flakes of rust to crystal clean. I now have full peace of mind bathing my grandchildren in it as well as drinking from the faucet. I have not done the exact math but feel as though I am spending less on maintaining the system than I did on rust related products which I was purchasing by the gallons. My laundry is white again and my white tiled bathrooms shine. The interiors of my dishwasher and washing machine are also white again. I no longer have to scrub anything, work with chemicals or buy bottled water. So yes, I am probably spending much less now. I highly recommend this for anyone with well water. I wish I could post a photo of rust flakes in my tub to show what this system is removing.

DO YOUR RESEARCH BEFORE PUTTING YOUR TRUST IN THIS COMPANY – I bought a reverse osmosis system that cost over $12,000. The system was installed and the pump died within 30 minutes of running the system. The system was installed and wired by licensed professionals. After dealing with constant incompetence they agreed to accept a full return and refund me my money. We uninstalled the entire system; they instructed me to box it up on pallets and return everything back to Indiana. They now have the entire system and my money and are going against their written word and REFUSE to refund me my money! I have emails upon emails stating they would process the return. An actual return authorization form was approved by their President, VP and sales team and everything was going as agreed until the owner Mark Timmons changed his mind, after the fact. The President and Vice President are father and son. I believe this company is now taking advantage of my situation, as they are deliberately holding onto my money. I am required to have a water filtration system in order to live in my home and can't afford another until this is processed. I have emails and voicemails proving they would refund my money. I don’t understand how anyone could think it’s okay that a company can keep your money AND the product. PLEASE BE WARNED, I would hate if anyone else was subjected to this kind of treatment.

This review is for the purchase process. I have not been able to see and review the equipment since I just purchased yesterday. I had reviewed 3 major water treatment companies for residential. What sold me on US Water Systems? MY sales contact Bill, well spoken, confident in his knowledge of is products. My career in refining and ethanol has exposed me to a lot of water uses and compliances, Bill was able to discuss his products with a lot of technical detail also. I will update this review after my review of the correctness of the order, and the quality. Beware of your expectations for quality of Chat or phone calls on Saturdays, I was disconnected from 2 calls and the chat person was obviously distracted. The chat answers were incomplete compared to the calls I had with my sales guy (Bill) The answers I got from Bill were very much like the training and answers I got from Industrial Vendors in the refining and ethanol sites I worked. So far I was very impressed for this part of the process. I will update this comment or write another after the product is delivered.

Great customer service. Order all my filters thru these guys.