US Water Systems Inc

4.344 out of 5 stars
4.3
Great1,000 reviews

TrustScore

4.3
4.344 out of 5 stars
Great
5 out of 5 stars
734
4 out of 5 stars
90
3 out of 5 stars
47
2 out of 5 stars
44
1 out of 5 stars
85
1,000 reviews in total

Review summary

US Water Systems Inc receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

excellent serice

had the low end reverse osmosis system in my prior house no issues. Just moved and installed a similar system. install...Read more

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🔥 High engagement
POPULAR
1 out of 5 stars
1/5

poor product quality

poor product quality. water leak after 2 months! flooring water damage. tech support was helpful, but did not want to ...Read more

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0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Good water quality, good support

It was easy to determine the right system for my home. The water softener and filtration systems were shipped quickly an...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Frustrated customer

Frustrated customer! We ordered a whole home water softener and filtration system in addition the RO system with the pum...Read more

0
0
🔥 High engagement

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Dwight
Dwight
1 reviews
almost 4 years ago
1 out of 5 stars

Yes I bought a $1200 outfit filters and…

Yes I bought a $1200 outfit filters and everything else to do the job and was told I would get a 10% discount but when I receive my bill which I already paid it was only for $10 so I called him several times and they said they would take care of it but they never did

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Dan
Dan
1 reviews
almost 4 years ago
5 out of 5 stars

The instructions were very easy to…

The instructions were very easy to follow for me to install the system myself. The water tastes great, and we are very pleased with this American made system.

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JIA QI Feng
JIA QI Feng
1 reviews
almost 4 years ago
3 out of 5 stars

2 months to receive replacement…

2 months to receive replacement filters, it tests ok but not as good as a local water company for $1.25 for 5 gallons. Does not despense more than a about a gallon a day with added power mgr.

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jerald jones
jerald jones
1 reviews
almost 4 years ago
5 out of 5 stars

Now take notice

Now take notice; I'm a home owner who built his house from the ground up. I'm an automobile owner who does all the repairs and maintenance on them. I'm totally off the power,sewer,and water grid. I grow all the food me and my family eat, plus sell to the local markets. Why am I telling you this, is because, US Water Systems Inc, has always been here for me. In my opinion, this is a too rare!

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Jeffrey
Jeffrey
1 reviews
almost 4 years ago
5 out of 5 stars

good company

good company, highly recommend

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C & P
C & P
1 reviews
almost 4 years ago
5 out of 5 stars

We are extremely happy with our purchase

We are extremely happy with our purchase of a soft water and osmosis units. Shipping was smooth and all arrived in perfect condition. Thank you!!

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Raymond
Raymond
1 reviews
almost 4 years ago
5 out of 5 stars

American made

American made, nuff said

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david
david
1 reviews
almost 4 years ago
5 out of 5 stars

Bought the duel tank system with a…

Bought the duel tank system with a pre-filter 4 years ago installed myself and was very pleased with the system. Sold house and will definitely by again. Only recommendation I have would be to add a drain to the large pre-filter housing for ease of replacing the filter.

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USWS Fan
USWS Fan
1 reviews
almost 4 years ago
5 out of 5 stars

Great Company

Great Company to do business with. Staff are always friendly and helpful. Filters are a good value, and products ship quickly.

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Mark
Mark
1 reviews
almost 4 years ago
5 out of 5 stars

Great USA made system

Great USA made system. Easy install and water tastes great. No more bottled water at our house!

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Frank Hancock
Frank Hancock
1 reviews
almost 4 years ago
4 out of 5 stars

Quality equipment and supplies

Quality equipment and supplies, a bit pricey but good quality. Customer service is fine.

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Terry
Terry
1 reviews
almost 4 years ago
5 out of 5 stars

One filter got broke in shipping

One filter got broke in shipping, and it was replaced very quickly

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Robbie
Robbie
1 reviews
almost 4 years ago
5 out of 5 stars

Easy order and fast service

Easy order and fast service

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Michael
Michael
1 reviews
almost 4 years ago
5 out of 5 stars

Issues with install from plumber

Issues with install from plumber. Seth stepped up and solved it I can't thank him enough

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Tyler
Tyler
1 reviews
almost 4 years ago
5 out of 5 stars

I couldn't be happier with my purchases!

I couldn't be happier with my purchases from US Water Systems! Love this company and their products. Living in a city in central Texas, our home has your typical municipal treated water, as well as very hard water. When we bought our home a year ago, it had an old and broken water softener in a small linen closet. After searching all over the web and asking around locally for the best water products and particularly something that could fit where the old softener lived, I got on the phone with US Water Systems and Tim R. helped me out, answering all of my questions and suggesting products that would help make our water better for everyday use, including drinking. I ended up purchasing the 12 GPM TRAXX water softener and a reverse osmosis system for under the kitchen sink. Everything arrived quickly and together, and thanks to the clear instructions (with pictures, haha), I was able to self install both units. The products were fairly priced and I saved money by doing everything myself, so I have a sense of pride with our upgraded water setup. The TRAXX has been a champ, fitting perfectly in the small closet that the existing softener occupied, and the RO system is used daily, without issues. I've been known to show house guests an on-the-spot TDS test to compare the tap water that comes out of the kitchen sink's faucet to the water that comes out of the RO faucet. TDS from the kitchen tap is over 300 and from the RO system is usually around 10! The TRAXX has improved showers, washing dishes, laundry, filling the pool - everything. Great company, great products, and great people and support. I can't recommend them enough.

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Eric Denman
Eric Denman
1 reviews
almost 4 years ago
3 out of 5 stars

Good system and price, bad service

Communication was great when i was shopping and looking to buy. The system works great but the bluetooth disconnects weekly. I emailed, called, left messages about 3 times a week and never received a reply. This was back in December. I just unplug it and plug it back in now too hard reset the Bluetooth. Aside from that everything else is great. Customer support is non existent unfortunately

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Gary
Gary
1 reviews
almost 4 years ago
5 out of 5 stars

Ordered and received a part (valve) to…

Ordered and received a part (valve) to fix my system. I was very happy with the end result.

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Eddie
Eddie
1 reviews
almost 4 years ago
4 out of 5 stars

Very happy with our Trax compact…

Very happy with our Trax compact system. Replaced a Kinetico system and even with costs for some re-plumbing saved thousands. Had to make a couple calls for items missed on original shipment but overall shipping was fast and dealing over the phone was easy.

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Greg
Greg
1 reviews
almost 4 years ago
1 out of 5 stars

They sold me a previously installed…

They sold me a previously installed water softener as new.

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Alison G
Alison G
1 reviews
almost 4 years ago
3 out of 5 stars

We were satisfied with the product…

We were satisfied with the product itself, however, I had to follow up with an email to even receive the product in the first place. Also, the faucet leaked when we received it, my husband then called to have them send a replacement. We never received a call back from their customer support, and went and bought our own.

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