US Water Systems Inc

4.344 out of 5 stars
4.3
Great1,000 reviews

TrustScore

4.3
4.344 out of 5 stars
Great
5 out of 5 stars
734
4 out of 5 stars
90
3 out of 5 stars
47
2 out of 5 stars
44
1 out of 5 stars
85
1,000 reviews in total

Review summary

US Water Systems Inc receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

excellent serice

had the low end reverse osmosis system in my prior house no issues. Just moved and installed a similar system. install...Read more

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🔥 High engagement
POPULAR
1 out of 5 stars
1/5

poor product quality

poor product quality. water leak after 2 months! flooring water damage. tech support was helpful, but did not want to ...Read more

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0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Good water quality, good support

It was easy to determine the right system for my home. The water softener and filtration systems were shipped quickly an...Read more

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🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Frustrated customer

Frustrated customer! We ordered a whole home water softener and filtration system in addition the RO system with the pum...Read more

0
0
🔥 High engagement

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A S
A S
1 reviews
over 3 years ago
5 out of 5 stars

Best products at best prices

Best products at best prices. Always happy dealing with this company. Any questions or need help, simply call them. I was able to save a lot of money compared to other companies prices. I bought the 4.5"x20" big blue water system with the 3 canister set-up completed and ready for installation. Also with this system you need to get the refillable canisters that sit inside when using granular media. The cost here is way below anywhere else. As for shipping costs, the larger items all shipped free and the smaller orders have a cost. But this is clearly marked and always check the final order before placing the order. No surprises. Very knowledgeable staff.

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Nick
Nick
1 reviews
over 3 years ago
5 out of 5 stars

Good company

Good company, good products, good prices!

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Marvin
Marvin
1 reviews
over 3 years ago
5 out of 5 stars

Great service

Great service

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Shawn
Shawn
1 reviews
almost 4 years ago
5 out of 5 stars

My salesperson helped me identify the…

My salesperson helped me identify the size of my system and exactly the right amount of material I needed to order and when I was ready to do the job I called and she remembered who I was and put me in touch with the tech department who walked me through the procedure....saved a lot of money DIY, thank you!

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Stan
Stan
1 reviews
almost 4 years ago
5 out of 5 stars

System works great- very easy to setup

System works great- very easy to setup. Great support from the technical sales folks answering questions & follow up. Thanks!

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Charity B.
Charity B.
1 reviews
almost 4 years ago
3 out of 5 stars

cloudy water

My only complaint is that the water is still cloudy after following the instructions of the tech department. My water tastes better, but it has to sit a while for the cloudiness to go away.

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Galen
Galen
1 reviews
almost 4 years ago
5 out of 5 stars

Great Products and Great Customer Service

I spoke with a US water systems sales person multiple times. They help guide me to choosing the best system for my application. Once received installation was super easy straight forward. At one point we did have some questions and were easily able to get someone on the phone from tech support (on a Saturday) to help address the questions. The tech support person was super knowledgeable and explained things well. The system has been up and running for almost 6 months. The water quality is great and I love the app control and monitoring of the system.

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NH
NH
1 reviews
almost 4 years ago
5 out of 5 stars

appreciate the senior team at US Water…

appreciate the senior team at US Water Systems stepping in to solve the issue. you appreciate the company knowing how to solve problems.

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Sam
Sam
1 reviews
almost 4 years ago
3 out of 5 stars

System works well

System works well, but support is very poor, as we had problems with Installation and never got answers to our questions... Had to figure it out on our own...

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almost 4 years ago
3 out of 5 stars

need better training

need better training still need training & better review system. took a month to reply and you ask me to change my review when I didn't get a reply of any kind.

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WES
WES
1 reviews
almost 4 years ago
5 out of 5 stars

I have had problems with my water…

I have had problems with my water system and tech people helped me to resolve them. Some of the problems were from my understanding, and some from my local water company. All were resolved and the system has worked flawlessly since then.

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Roy
Roy
1 reviews
almost 4 years ago
5 out of 5 stars

Very Recommended

Good prices. Excellent Service. Fast Shipping :-)

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Charles
Charles
1 reviews
almost 4 years ago
5 out of 5 stars

The part I ordered was exactly the same…

The part I ordered was exactly the same as the old one. It fit perfectly. Made it very easy to replace.

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Roger
Roger
1 reviews
almost 4 years ago
5 out of 5 stars

Top notch products and whats more is…

Top notch products and whats more is their over the top customer service.

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LARRY SPAHN
LARRY SPAHN
1 reviews
almost 4 years ago
5 out of 5 stars

Great company to work with.

Great company to work with.

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Jeffrey
Jeffrey
1 reviews
almost 4 years ago
2 out of 5 stars

My experience in early 2020 was a…

My experience in early 2020 was a positive one but they changed service managers and in 2021 I was left with trying to figure things out from google searches on what to do. In fact, my emails weren’t answered for some time until I complained. I still didn’t gain the confidence to do the work myself so I was left with an expensive product uninstalled. Fortunately, for those with some plumbing confidence, USWater systems has a good library of how to, just can’t find them through their website for some reason, I’m looking for a less expensive more service oriented business.

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Louise
Louise
1 reviews
almost 4 years ago
5 out of 5 stars

Amazing System

When we first moved to this area I am allergic to the water due to all the chemicals they add. I came across this company and what I liked was they already are familiar with the water issues in this area and were very helpful. When I called a plumber to have it installed they told me I had the best of the best in water systems. I felt the cost was very reasonable. I highly recommend using this company.

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Samantha
Samantha
1 reviews
almost 4 years ago
5 out of 5 stars

SYSTEM WORKS PERFECTLY

SYSTEM WORKS PERFECTLY. INSTALLER WAS QUICK.

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Floyd
Floyd
1 reviews
almost 4 years ago
5 out of 5 stars

Customer service is top notch and goes…

Customer service is top notch and goes above and beyond. Needed a power supply for an older whole house softener. It was shipped out quickly and exactly what I needed. Very helpful. I’ve had nothing but a good experience with US Water supply.

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Kip
Kip
1 reviews
almost 4 years ago
5 out of 5 stars

Carbon for Carbon Tanks

I have a large carbon tank with a 125 gallon contact tank and chlorinator setup. I have a 16ft dug well fed by surface water (85 x 105ft x12ft deep pond. The carbon I purchased works well. It gets replaced every 5 to 10 years depending on water use. I have very hard water and do not use a softener. It's a simple job that I can do myself. I will be purchasing again when the time comes. I would recommend this product from US Water Systems.

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