US Water Systems Inc
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BE WARNED
DO YOUR RESEARCH BEFORE PUTTING YOUR TRUST IN THIS COMPANY – I bought a reverse osmosis system that cost over $12,000. The system was installed and the pump died within 30 minutes of running the system. The system was installed and wired by licensed professionals. After dealing with constant incompetence they agreed to accept a full return and refund me my money. We uninstalled the entire system; they instructed me to box it up on pallets and return everything back to Indiana. They now have the entire system and my money and are going against their written word and REFUSE to refund me my money! I have emails upon emails stating they would process the return. An actual return authorization form was approved by their President, VP and sales team and everything was going as agreed until the owner Mark Timmons changed his mind, after the fact. The President and Vice President are father and son. I believe this company is now taking advantage of my situation, as they are deliberately holding onto my money. I am required to have a water filtration system in order to live in my home and can't afford another until this is processed. I have emails and voicemails proving they would refund my money. I don’t understand how anyone could think it’s okay that a company can keep your money AND the product. PLEASE BE WARNED, I would hate if anyone else was subjected to this kind of treatment.