US Water Systems Inc
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14k Total Loss
I should have cancelled the sale the minute I started having seconds thoughts. First off, the salesperson said that I could easily set up the whole house RO system on my own and he upsold me on a 250 gallon tank. Come to find out that the tank would not fit through a standard door, so we had to knock out part of our wall to fit into our electrical room. Then I had to spend about 3k+ on a plumber to come out and plumb the system -- something that was not explained to me. I was sent a ton of materials but none of them made sense to with a basic knowledge of the system. If they only wanted to sell these systems to people with advanced RO knowledge -- then they shouldn't have pushed someone like me to buy it and make it seem like it was super user-friendly. They're trying to sell these systems to consumers w/out any sort of consumer friendly setup instructions -- when they should really be targeting plumbers. In colorado, they only have one plumber up in Fort Collins that can truly set these up -- even my plumbers were confused on how to get this thing going. They had to chat with US Water systems to troubleshoot and properly set the system up. The plumbers had to replace several parts on the unit -- the water sensor, computer chip in the unit, valve to the tank (it was cracked and dripping), UV. The unit even caused some flooding in my basement because they didn't bother to mention the amount of waste water it would shoot out. I was pretty fed up and didn't want the unit anymore, but U.S. water did do the right thing and pay for the plumbers additional time and overnighted the appropriate parts -- I will give them that. Even if I wanted to return it -- I don't think they would have been willing to accept it back -- it was a pain to even get into my basement. They did make me feel bad for issues that were totally not my fault. I asked for free filters for the following year -- and was pretty much shrugged at -- and made to feel that they weren't making any money on my sale because they had to pay my plumbers and overnight me parts. It took about 2-3 months to really get the machine up and running. And it works fine now that like every part had to get replaced. Their customer service 'experts' are hit or miss. Some are nice and will walk you through things, but some were pretty rude and not helpful. Honestly, I wish I could just get my money back or some portion of it. I'm moving and no one wants this thing. I reached out to their only 'US Water' expert in Colorado and he doesn't even want to come down here to buy it. A total loss on 14k investment.